Broadband

[#1]

My broadband is very slow.  It's now 5 days and I honestly don't know what is going on. Its taking about 5 minutes to load new pages.  Please urgently fix this for me.

[#2]

@Ellen 

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.