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Broadband very slow

chris2005
Grafter
Posts: 74
Registered: ‎05-08-2010

Broadband very slow

Hi
My broadband has been working great but since BT have been driving up and down the road for the last 2 weeks pulling at cables and cutting branches the internet is barely usable.

Please can you check this out for me.
I have tried to change to a business Broadband but for some reason thats not working on the plusnet website.
Please can you check this out for me
Regards
Chris
7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: ‎24-07-2014

Re: Broadband very slow

Hi chris2005,
I've done some basic tests on your line but I haven't been able to find any obvious fault.
If you've already tried a wired connection (just to rule our wireless problems), could you please visit the Wholesale speed test site and provide us with the results. This site gives us a little bit more information which may help us to resolve this issue for you.
Our support team will pick up your ticket to change account type, but if you could amend it with the specific account you wish to change to, it will help them. Thanks.
Tony
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
chris2005
Grafter
Posts: 74
Registered: ‎05-08-2010

Re: Broadband very slow

Hi Tony
Everything seems OK now after a reboot.
I will let the support team know what business package I need
Best Regards
Chris
chris2005
Grafter
Posts: 74
Registered: ‎05-08-2010

Re: Broadband very slow

Hi Tony
The broadband today is barely usable again and constantly dropping out.
I've had no answer to my ticket to upgrade to a business package.

I need this asap as I'm trying to run  a business.
Regards
Chris
Plusnet Help Team
Plusnet Help Team
Posts: 13,750
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: Broadband very slow

Hi Chris,
I've just looked into the speed issue and can see the line profile is set a little lower than usual at the moment. Keeping in mind that the line is stable I've submitted an SNR reset. That hopefully should lead to some improvement in the next 24hrs. Please do post back here if they do.
Regarding the change of account type, I'm picking that up too whilst I'm working on your account
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
chris2005
Grafter
Posts: 74
Registered: ‎05-08-2010

Re: Broadband very slow

Hi Adam
Thanks
I will let you know if there's any changes.
Regards
Chris
Plusnet Help Team
Plusnet Help Team
Posts: 13,750
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: Broadband very slow

No worries Chris Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
chris2005
Grafter
Posts: 74
Registered: ‎05-08-2010

Re: Broadband very slow

Hi Adam
Everything is running great now.
Thanks for sorting that out for me.
Best Regards
Chris