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Broadband very slow and keeps dropping

Posts: 1
Thanks: 1
Registered: ‎09-10-2019

Broadband very slow and keeps dropping

Over the past few weeks my broadband speed has slowed right down and now is so slow i can't watch watch streaming tv or work from home. It drops regularly too, many many times a times a day. Can anything be done to resolve this please?
Plusnet Help Team
Plusnet Help Team
Posts: 8,927
Thanks: 1,536
Fixes: 480
Registered: ‎01-01-2012

Re: Broadband very slow and keeps dropping

Thanks for getting in touch @brrmbrrmbrrm

I'm sorry to hear that you're having issues with your connection.

I can see that you've contacted us this morning and we've found an external fault on the phone line which will most likely be the cause of your broadband issues.

If you're still having issues after the phone line fault is resolved let us know

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team