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Broadband usage today Fri 30th - Help

rhinocratic
Grafter
Posts: 59
Registered: 23-08-2008

Broadband usage today Fri 30th - Help

I hope there is a fault with the usage
My broadband usage says 4.96GB and I've only been browsing the web!
Can someone check what's happening please my plusnet username is bigliz (I've logged onto the forum  using my dad's name)
23 REPLIES
pdc95
Dabbler
Posts: 23
Registered: 06-07-2012

Incorrect data usage logged against my account causing account throttling.

My new accounting period started on 29th.
Recorded usage so far are
29th 7.48 GB
30th 8.03 GB
All I have done is check Facebook, Checked emails and looked at Plusnet site.
At 11am this morning my usage for today was zero by 12.30 it was 8.03.GB
At 12.39 I was charged £5.00 for another 5 GB
At 12.40 I  was charged a further £5 for a second 5 MB.
My account limit is set at £5.00 per month.
My account has now been throttled so I have 0.01MBps down load and 0.75MBps upload. This is not usable.
Please fix this ASAP
pdc95
Dabbler
Posts: 23
Registered: 06-07-2012

Re: Broadband usage today Fri 30th - Help

My usage for 29th logged at 7.48 GB and the 30th 8.03 GB
Like you I only check email and Facebook.
IanSn
Grafter
Posts: 492
Thanks: 5
Registered: 25-09-2011

Most certainly have not exeeded my allowance...

Just received notification that I've been charged an extra £5 for exceeding my allowance.
At the beginning of the month the usage page showed over 700 M which was incorrect. Computer was not even on.
Since then my usage has shown Zero.
Linn has said there's a glitch with the usage page, so I left it.
Been very careful with my usage. No big downloads or streaming.
But the usage page has now sprung back to life and shows absurd amounts of usage over last 2 days. In particular 11 G today already and I've only just fired-up the computer - shouild be none.
(pic attached)
Can you take this charge off please?
I haven't used that much bandwidth - I've hardly used any --- Still waiting for your glitched page to be sorted.
SilverStarfish
Newbie
Posts: 2
Registered: 30-05-2014

Re: Incorrect data usage logged against my account causing account throttling.

I'm having a similar problem. My new billing month started today and by lunchtime I'd apparently used 14.75 GB and was charged an extra £5, and now it's just gone up to 19GB with another £5 charge!!  Shocked  I don't usually even come close to my 10GB in a month, so there's no way I could've used that much in one morning!
I've emailed PlusNet and will see what happens!
fjool
Newbie
Posts: 8
Registered: 16-05-2014

Re: Incorrect data usage logged against my account causing account throttling.

You're sure there's nobody else using the connection without your knowledge? Insecure Wifi being used by the neighbors maybe? Try changing your wifi key, just to be safe.
Have you got any background processes running that might be auto-updating (e.g. Steam downloading game updates?)
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Most certainly have not exeeded my allowance...

Hi IanSn,
I'm just getting this looked at for you.
Chris Pettitt
Cloud Environments Engineer
rhinocratic
Grafter
Posts: 59
Registered: 23-08-2008

Re: Broadband usage today Fri 30th - Help

Thanks pdc95.  I think it must be a system fault because My Usage hasn't changed since this morning it's still showing 4.96GB for today. I have raised a question for the support team but no response yet.
My concern is that I'm on a 10GB package and today's 4.96GB takes usage to 9.72GB for the month with 12 days left. I don't want to be throttled to dial up speed  Sad 
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: Broadband usage today Fri 30th - Help

We're looking at this now, any incorrect charges will be removed and any restrictions are being lifted as I type.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: Incorrect data usage logged against my account causing account throttling.

We're looking at this now, any incorrect charges will be removed and any restrictions are being lifted as I type.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Broadband usage today Fri 30th - Help

Three threads on the same problem merged
IanSn
Grafter
Posts: 492
Thanks: 5
Registered: 25-09-2011

Re: Broadband usage today Fri 30th - Help

Ah, merged, no wonder I couldn't find the blasted thing  Grin
Anyway, just received another notification.
Apparently I've used another 5 G in the last half-hour, and have been charged another £5...
That's since Chris posted about charges being removed.
SilverStarfish
Newbie
Posts: 2
Registered: 30-05-2014

Re: Broadband usage today Fri 30th - Help

Mine is still going up too - I'm at 24GB now!!
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: Broadband usage today Fri 30th - Help

The usage should stop appearing soon, we've found the issue. Anyone affected will have any restrictions, usage or charges removed asap.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
IanSn
Grafter
Posts: 492
Thanks: 5
Registered: 25-09-2011

Re: Broadband usage today Fri 30th - Help

What will the usage page show? Will it start from zero?
Mine's been wrong since beginning of my month.