cancel
Showing results for 
Search instead for 
Did you mean: 

Broadband up & down like a fiddlers elbow

FIXED
vaper
Grafter
Posts: 30
Thanks: 4
Fixes: 1
Registered: 17-05-2016

Broadband up & down like a fiddlers elbow

I've been having broadband reliability problems for several hours now. No problems being admitted on the service status page.
8 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,751
Thanks: 106
Fixes: 32
Registered: 27-04-2007

Re: Broadband up & down like a fiddlers elbow

Hi there,

 

Line tests are showing us there might be a fault at play.

 

It would be a good idea to make sure you've ruled out the checks here next https://goo.gl/tu2WWu following that you can report a fault with us over at http://faults.plus.net

 

Feel free to drop us a reply back here when you have so we can push things forward.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
vaper
Grafter
Posts: 30
Thanks: 4
Fixes: 1
Registered: 17-05-2016

Re: Broadband up & down like a fiddlers elbow

Hi there, Thanks for the response. Yesterday, using a cable connection to my router made no difference but today my connection seems more stable when I use a cable. I have changed WiFi channel once already but no difference so far - I will continue trying. Accordingly, I can't be reasonably confident that it's a line fault at this point. Regards, vaper
Plusnet Help Team
Plusnet Help Team
Posts: 4,159
Thanks: 865
Fixes: 212
Registered: 21-04-2017

Re: Broadband up & down like a fiddlers elbow

Hello Vaper

 

I've made a change to your line settings which should help.

Can you let us know things look within a few hours?

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
vaper
Grafter
Posts: 30
Thanks: 4
Fixes: 1
Registered: 17-05-2016

Re: Broadband up & down like a fiddlers elbow

Hi Gandalf, I see you have cut my speed by about 10% but it is looking to me as though I am being blasted by a neighbour's Wifi signal. When I can't connect via WiFi I can connect ok via cable to the router. In these circumstances I don't think the speed reduction is helping - it will soon be quicker by post. I think I'll need a metal screen on the wall to sort this one. Regards, vaper.
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Broadband up & down like a fiddlers elbow

Have you tried changing the wireless channel to see if that helps?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
vaper
Grafter
Posts: 30
Thanks: 4
Fixes: 1
Registered: 17-05-2016

Re: Broadband up & down like a fiddlers elbow

Hi MathewWheler, Thanks for your email. Yes, I have already changed from Ch. 11 to Ch.1 recently with no change. What has emerged, however, is that another laptop, in the same room, seems to be able to connect ok (most of the time). So it looks as though my neighbours WiFi is drowning out the signal from my laptop but not drowning out one which is physically closer to the router. I haven't yet been able to mount a screen between my neighbour and my laptop but will experiment with that when I find one. I can, however, connect ok using a cable connection to the router. I'll post again if I can't resolve the issue.
Plusnet Help Team
Plusnet Help Team
Posts: 4,159
Thanks: 865
Fixes: 212
Registered: 21-04-2017

Re: Broadband up & down like a fiddlers elbow

Keep us posted!

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
vaper
Grafter
Posts: 30
Thanks: 4
Fixes: 1
Registered: 17-05-2016

Re: Broadband up & down like a fiddlers elbow

Fix

Update

Ok. It looks as though the suspected interference has disappeared as quickly as it appeared.

Many thanks for your help.

vaper