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Broadband unusable yesterday evening

froggy666uk
Newbie
Posts: 6
Registered: ‎25-04-2013

Broadband unusable yesterday evening

Hi,
My broadband service was virtually unusable yesterday evening between around 20:30 and 23:30 - as can be seen in the following thinkbroadband graph:
https://drive.google.com/file/d/0B1McJeccJVUuTTRGZjgyb2thY0U/edit?usp=sharing
Long ping times and a load of packet loss - the break in the monitoring will be me rebooting the router and fibre box.
Could one of the support team have a look and let me know what caused this (and more importantly if it's likely to happen again!)?
Thanks in advance Smiley
Cheers,
Dave.
5 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Broadband unusable yesterday evening

Hi Dave,
It looks as though there was an issue detected in your area at around 21:31 and was resolved at 23:22.
Our suppliers are collecting through logs still to find the root cause for the problem on this one. Looks as though some of the equipment at your exchange failed which alerted engineers out in the area who resolved the issue within 2 hours.
I wouldn't have thought this is something that will happen again (of course faults can happen, so I am sorry for that).
Chris Pettitt
Cloud Environments Engineer
froggy666uk
Newbie
Posts: 6
Registered: ‎25-04-2013

Re: Broadband unusable yesterday evening

Hi Chris,
Thanks for the info - that's reassuring!
Cheers,
Dave.
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Broadband unusable yesterday evening

@ froggy666uk - I think this might be the BT Fault Alert http://status.zen.co.uk/broadband/fault-outage-details.aspx?reference=45679
http://status.zen.co.uk/broadband/ is a useful site for checking faults/plannedmaintenance
froggy666uk
Newbie
Posts: 6
Registered: ‎25-04-2013

Re: Broadband unusable yesterday evening

Hi Andy,
Very useful links - thanks Smiley
Cheers,
Dave,
froggy666uk
Newbie
Posts: 6
Registered: ‎25-04-2013

Re: Broadband unusable yesterday evening