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Broadband unusable until after midnight

Posts: 15
Registered: ‎13-02-2012

Broadband unusable until after midnight

The past week or so my line speed has been appalling & getting steadily worse
Never had the fastest speeds where i am given the remote location. However, after moving to plusnet i have been getting a constant 7meg speed. Which compared to the mega throttled supposedly 2 but actually 0.5 line from AOL has been a godsend.

However. Like the header says. The last week (apart from the hours between midnight and about 8AM. My broadband is unusable. I found myself waiting 5 minutes on a 3 second .gif to load yesterday like it was 1997 and Dial-Up all over again.
Speedtests are showing linespeed down from 7meg to 2meg. But in no way am i seeing 2 meg speeds. Its more like 56k. I can hardly watch a gif never mind a crappy quality youtube vid
I havent even used a third of my 60GB limit this month so its not like i have been hammering the line

Please sort this out.Its actually faster for me to use my Mobiles broadband and im in an area that doesnt even get 3G
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Broadband unusable until after midnight

Happy to look into it for you, I've checked over your account and there's no issues with the profile I can see. Likewise it's showing as 7150 on BTs side, so it doesn't look like exchange profile is slowing things down either.
I suspect therefore it must be a fault somewhere... have you run a BT speed test ( and if so what does that show both for throughput and the profile on BTs side?