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Broadband unusable - Speed - Latency- ping drops

Rogerellis
Newbie
Posts: 1
Registered: ‎01-12-2018

Broadband unusable - Speed - Latency- ping drops

on ‎01-12-2018 11:58 AM - last edited on ‎01-12-2018 12:16 PM by

Hello,

 

Looking for something to be resolved regarding my broadband. 

 

It is quite simply awful, it's impossible to even watch catch up TV, constantly buffering every 4 seconds or won't even load at all. 

Not able to play online games with the shocking latency being experienced. Running a constant ping to google it spikes from 30ms to 1000ms and then times out and repeat every 20 seconds. 

 

Running a traceroute to pingbox1.thinkbroadband.com as suggested on another topic has already been done for you to see the results below along with a ping to google.co.uk. 


Reply from 216.58.204.3: bytes=32 time=286ms TTL=54
Reply from 216.58.204.3: bytes=32 time=267ms TTL=54
Reply from 216.58.204.3: bytes=32 time=48ms TTL=54
Reply from 216.58.204.3: bytes=32 time=14ms TTL=54
Reply from 216.58.204.3: bytes=32 time=14ms TTL=54
Reply from 216.58.204.3: bytes=32 time=35ms TTL=54
Reply from 216.58.204.3: bytes=32 time=37ms TTL=54
Reply from 216.58.204.3: bytes=32 time=18ms TTL=54
Reply from 216.58.204.3: bytes=32 time=89ms TTL=54
Reply from 216.58.204.3: bytes=32 time=15ms TTL=54
Reply from 216.58.204.3: bytes=32 time=64ms TTL=54
Reply from 216.58.204.3: bytes=32 time=14ms TTL=54
Reply from 216.58.204.3: bytes=32 time=19ms TTL=54
Reply from 216.58.204.3: bytes=32 time=43ms TTL=54
Reply from 216.58.204.3: bytes=32 time=25ms TTL=54
Reply from 216.58.204.3: bytes=32 time=23ms TTL=54
Reply from 216.58.204.3: bytes=32 time=146ms TTL=54
Reply from 216.58.204.3: bytes=32 time=15ms TTL=54
Reply from 216.58.204.3: bytes=32 time=14ms TTL=54
Reply from 216.58.204.3: bytes=32 time=14ms TTL=54
Reply from 216.58.204.3: bytes=32 time=86ms TTL=54
Reply from 216.58.204.3: bytes=32 time=15ms TTL=54
Reply from 216.58.204.3: bytes=32 time=15ms TTL=54
Reply from 216.58.204.3: bytes=32 time=15ms TTL=54
Reply from 216.58.204.3: bytes=32 time=23ms TTL=54
Reply from 216.58.204.3: bytes=32 time=36ms TTL=54
Reply from 216.58.204.3: bytes=32 time=14ms TTL=54
Reply from 216.58.204.3: bytes=32 time=60ms TTL=54
Reply from 216.58.204.3: bytes=32 time=200ms TTL=54
Reply from 216.58.204.3: bytes=32 time=267ms TTL=54
Reply from 216.58.204.3: bytes=32 time=68ms TTL=54
Reply from 216.58.204.3: bytes=32 time=71ms TTL=54
Reply from 216.58.204.3: bytes=32 time=65ms TTL=54
Reply from 216.58.204.3: bytes=32 time=359ms TTL=54
Reply from 216.58.204.3: bytes=32 time=89ms TTL=54
Reply from 216.58.204.3: bytes=32 time=14ms TTL=54
Reply from 216.58.204.3: bytes=32 time=191ms TTL=54
Reply from 216.58.204.3: bytes=32 time=227ms TTL=54
Reply from 216.58.204.3: bytes=32 time=14ms TTL=54
Reply from 216.58.204.3: bytes=32 time=15ms TTL=54
Reply from 216.58.204.3: bytes=32 time=35ms TTL=54
Reply from 216.58.204.3: bytes=32 time=15ms TTL=54
Reply from 216.58.204.3: bytes=32 time=14ms TTL=54
Reply from 216.58.204.3: bytes=32 time=14ms TTL=54
Reply from 216.58.204.3: bytes=32 time=14ms TTL=54
Reply from 216.58.204.3: bytes=32 time=14ms TTL=54
Reply from 216.58.204.3: bytes=32 time=14ms TTL=54
Reply from 216.58.204.3: bytes=32 time=15ms TTL=54
Reply from 216.58.204.3: bytes=32 time=22ms TTL=54
Reply from 216.58.204.3: bytes=32 time=13ms TTL=54
Reply from 216.58.204.3: bytes=32 time=114ms TTL=54
Reply from 216.58.204.3: bytes=32 time=15ms TTL=54
Reply from 216.58.204.3: bytes=32 time=14ms TTL=54
Reply from 216.58.204.3: bytes=32 time=38ms TTL=54
Reply from 216.58.204.3: bytes=32 time=14ms TTL=54
Reply from 216.58.204.3: bytes=32 time=15ms TTL=54
Reply from 216.58.204.3: bytes=32 time=20ms TTL=54
Reply from 216.58.204.3: bytes=32 time=14ms TTL=54
Reply from 216.58.204.3: bytes=32 time=15ms TTL=54
Reply from 216.58.204.3: bytes=32 time=49ms TTL=54
Reply from 216.58.204.3: bytes=32 time=304ms TTL=54
Reply from 216.58.204.3: bytes=32 time=225ms TTL=54
Reply from 216.58.204.3: bytes=32 time=14ms TTL=54
Reply from 216.58.204.3: bytes=32 time=14ms TTL=54
Reply from 216.58.204.3: bytes=32 time=32ms TTL=54
Reply from 216.58.204.3: bytes=32 time=54ms TTL=54
Reply from 216.58.204.3: bytes=32 time=17ms TTL=54
Reply from 216.58.204.3: bytes=32 time=92ms TTL=54
Reply from 216.58.204.3: bytes=32 time=85ms TTL=54
Reply from 216.58.204.3: bytes=32 time=15ms TTL=54
Reply from 216.58.204.3: bytes=32 time=19ms TTL=54
Reply from 216.58.204.3: bytes=32 time=161ms TTL=54
Reply from 216.58.204.3: bytes=32 time=76ms TTL=54
Reply from 216.58.204.3: bytes=32 time=82ms TTL=54
Reply from 216.58.204.3: bytes=32 time=52ms TTL=54
Reply from 216.58.204.3: bytes=32 time=184ms TTL=54
Reply from 216.58.204.3: bytes=32 time=46ms TTL=54
Reply from 216.58.204.3: bytes=32 time=59ms TTL=54
Reply from 216.58.204.3: bytes=32 time=27ms TTL=54
Reply from 216.58.204.3: bytes=32 time=14ms TTL=54
Reply from 216.58.204.3: bytes=32 time=39ms TTL=54
Reply from 216.58.204.3: bytes=32 time=61ms TTL=54
Reply from 216.58.204.3: bytes=32 time=46ms TTL=54
Reply from 216.58.204.3: bytes=32 time=38ms TTL=54
Reply from 216.58.204.3: bytes=32 time=14ms TTL=54
Reply from 216.58.204.3: bytes=32 time=177ms TTL=54
Reply from 216.58.204.3: bytes=32 time=144ms TTL=54
Reply from 216.58.204.3: bytes=32 time=58ms TTL=54
Reply from 216.58.204.3: bytes=32 time=21ms TTL=54
Reply from 216.58.204.3: bytes=32 time=15ms TTL=54
Reply from 216.58.204.3: bytes=32 time=14ms TTL=54
Reply from 216.58.204.3: bytes=32 time=14ms TTL=54
Reply from 216.58.204.3: bytes=32 time=1258ms TTL=54
Reply from 216.58.204.3: bytes=32 time=20ms TTL=54
Reply from 216.58.204.3: bytes=32 time=437ms TTL=54
Reply from 216.58.204.3: bytes=32 time=14ms TTL=54
Reply from 216.58.204.3: bytes=32 time=17ms TTL=54
Reply from 216.58.204.3: bytes=32 time=321ms TTL=54
Reply from 216.58.204.3: bytes=32 time=14ms TTL=54
Reply from 216.58.204.3: bytes=32 time=277ms TTL=54
Reply from 216.58.204.3: bytes=32 time=705ms TTL=54
Reply from 216.58.204.3: bytes=32 time=137ms TTL=54
Reply from 216.58.204.3: bytes=32 time=59ms TTL=54
Reply from 216.58.204.3: bytes=32 time=321ms TTL=54
Reply from 216.58.204.3: bytes=32 time=827ms TTL=54
Reply from 216.58.204.3: bytes=32 time=28ms TTL=54
Reply from 216.58.204.3: bytes=32 time=20ms TTL=54
Request timed out.
Reply from 216.58.204.3: bytes=32 time=319ms TTL=54
Reply from 216.58.204.3: bytes=32 time=13ms TTL=54
Reply from 216.58.204.3: bytes=32 time=16ms TTL=54
Reply from 216.58.204.3: bytes=32 time=164ms TTL=54

 

Tracing route to pingbox1.thinkbroadband.com [80.249.99.164]
over a maximum of 30 hops:

1 3 ms 5 ms 2 ms dsldevice.lan [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 22 ms 24 ms 13 ms 128.hiper04.sheff.dial.plus.net.uk [195.166.143.
128]
5 15 ms 14 ms 13 ms 195.99.125.136
6 104 ms 14 ms 17 ms peer8-et-4-0-4.telehouse.ukcore.bt.net [194.72.1
6.160]
7 * * * Request timed out.
8 68 ms 185 ms 214 ms po4-31.core-rs2.thdo.ncuk.net [80.249.97.85]
9 38 ms 26 ms 16 ms pingbox1.thinkbroadband.com [80.249.99.164]

Trace complete.

 

 

This has been an awful experience for over a month now. I've called and logged a call and you've reset the line but it's had an adverse effect and the broadband is even worse than it was before you did that. 

Moderator's note by Dick (Strat): Post released from Spam Filter.

 

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adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,877
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Broadband unusable - Speed - Latency- ping drops

‎02-12-2018 9:16 AM

Hi there, 

 

I've just been having a look into this. Diagnostics don't detect any faults or pick up on any issues. Can I just check if you've been connected over WiFi or been using a wired connection to the router when you've seen this happen? 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
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