Broadband troubleshooter not submitting
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- Broadband troubleshooter not submitting
27-01-2017 7:59 PM
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Is the troubleshooter working ok? (this one https://portal.plus.net/apps/kbdfaults) I'm trying to hit submit after filling out my additional information but it just says:
"Error
Sorry, An error occurred whilst processing your request.
The error has been recorded and our website team will investigate. Please try again later."
I gave it a few hours and it's still not working. It's a little annoying, as I'm not sure how else to raise the fault on my line and pass on the information I've recorded etc.
Fixed! Go to the fix.
27-01-2017 8:51 PM
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Can you see any open questions when you go to https://www.plus.net/wizard/?p=search
You can add any additional information to the bottom of the ticket.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Broadband troubleshooter not submitting
27-01-2017 8:58 PM
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D'oh! Yes, it seems it created a ticket just fine...about 10 of them!! Haha. Thanks
Re: Broadband troubleshooter not submitting
27-01-2017 9:15 PM
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Haha, no worry of the ticket(s) being missed then! No problem
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