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Broadband too slow for share play??

RichardPoll
Grafter
Posts: 27
Registered: ‎24-08-2014

Broadband too slow for share play??

evening everyone,
I'm a gamer and spent a lot of my spare time on consoles especially PS4.
I have been fairly pleased with my broadband service so far but have recently attempted share play and it appears my upload speed is far too slow to establish a connection!
I have set the console on the DMZ, restarted the router and also changed face plate to try to squeeze as much out of the line as I can but nothing I do this end is making a difference.
Can plusnet do anything about this?
Thanks
27 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Broadband too slow for share play??

please post the stats from your router as it may be that the upload can be uncapped
RichardPoll
Grafter
Posts: 27
Registered: ‎24-08-2014

Re: Broadband too slow for share play??

It's a TG582N router, What information do you require?
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Broadband too slow for share play??

RichardPoll
Grafter
Posts: 27
Registered: ‎24-08-2014

Re: Broadband too slow for share play??


Physical Connectivity OK
DSL Connection
Link Information
Uptime: 0 days, 1:18:17
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128
Data Transferred (Sent/Received) [MB/GB]: 105.02 / 2.24
Output Power (Up/Down) [dBm]: 11.9 / 13.7
Line Attenuation (Up/Down) [dB]: 6.5 / 8.5
SN Margin (Up/Down) [dB]: 31.0 / 10.9
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 0 / -
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): - / 0
RichardPoll
Grafter
Posts: 27
Registered: ‎24-08-2014

Re: Broadband too slow for share play??

RichardPoll
Grafter
Posts: 27
Registered: ‎24-08-2014

Re: Broadband too slow for share play??


Phone exchange:
FINCHAM
Estimated line speed:
8Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-11-16 03:13:08
Current line speed:
7.15 Mb
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Broadband too slow for share play??

Of dear - it looks as though this could be expensive
If you put your phone number in http://usertools.plus.net/exchanges/ what does it say about WBC on 21CN
I suspect it says it isn't available and in which case the only option is Max Premium which will increase your upload to 832kbps
http://www.plus.net/support/broadband/products/prioritised-service-faq.shtml
RichardPoll
Grafter
Posts: 27
Registered: ‎24-08-2014

Re: Broadband too slow for share play??

I'm unable to run the bt wholesale speediest as I don't have access to a PC at the moment, only iPad
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Broadband too slow for share play??

No need - please see my reply above
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Broadband too slow for share play??

It looks like the exchange has skipped 21CN - but is childed to Downham Market for FTTC.
RichardPoll
Grafter
Posts: 27
Registered: ‎24-08-2014

Re: Broadband too slow for share play??

I'm not certain. The bt engineer said it wouldn't come to us as we don't have a cabinet near us? All I know is We're directly fed from exchange at Marham
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Broadband too slow for share play??

You can double check from http://www.dslchecker.bt.com/ - if you put in your number it won't give you a cabinet number if you're on an exchange only line.
RichardPoll
Grafter
Posts: 27
Registered: ‎24-08-2014

Re: Broadband too slow for share play??

Just checked and says 01366 ****** on exchange FINCHAM
No mention of Anything apart from the slow service I already have
RichardPoll
Grafter
Posts: 27
Registered: ‎24-08-2014

Re: Broadband too slow for share play??

Featured Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date
ADSL Max Up to 8 -- 7 to 8 Available
Fixed Rate 2 -- -- Available