Broadband stuck at 128 down/64 up
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Broadband stuck at 128 down/64 up
18-09-2008 2:17 PM
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First post - hope this is in the right place.
I'm currently trying to get up Option 1 broadband for the in-laws, have got the hardware all set up but cannot get more than a reported 128kbps download speed and 64kbps upload speed. Various online speed tests confirm this (actually reporting ~100kbps down).
To try and rectify the fault I've done the following, all with no change.
Set up a completely different router on a different machine.
Removed all telephone extensions and filters.
Changed the ADSL filter for the router
Changed the telephone line cable for the router
Plugged the router directly into the NCT5 test socket (i.e. isolating the house wiring)
The basic speed fault tests are coming back fine - the only one I haven't been able to carry through all the way is the BT one as I ran out of time on Tuesday night (spent from 8 till 11.30 trying to get this working).
One thing I did come across was the fact that connections are limited to 128kbps if usage limits are hit - but this was on the first day!
I'm hoping this is just an account issue with Plusnet and not something related to the line which is going to take weeks and weeks to rectify....
Any ideas?
Thanks,
Martin
Re: Broadband stuck at 128 down/64 up
18-09-2008 2:59 PM
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I foolishly opened up itunes on the first day after being without broadband for a few weeks, and let about 2GB of podast download in a few minutes. Hey presto - instant capping!
Re: Broadband stuck at 128 down/64 up
18-09-2008 3:02 PM
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Re: Broadband stuck at 128 down/64 up
18-09-2008 3:03 PM
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Have you looked at the actual synchronisation (often called connection) speeds that you get when connected to the test socket?
It's certainly not a profiling issue at this end, unless I'm looking at the wrong account.
Re: Broadband stuck at 128 down/64 up
18-09-2008 3:03 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Broadband stuck at 128 down/64 up
18-09-2008 3:13 PM
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The sync speeds were definitely 128/64 - this was consistent across both routers.
Re: Broadband stuck at 128 down/64 up
18-09-2008 3:18 PM
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Re: Broadband stuck at 128 down/64 up
18-09-2008 3:24 PM
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If it is what I think it is, I will need it on to prove the issue to BT, but additionally it needs the modem on for the fix to work as well.
Can you confirm when the power is on and I can get this fixed for you.
Re: Broadband stuck at 128 down/64 up
18-09-2008 3:31 PM
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Re: Broadband stuck at 128 down/64 up
22-09-2008 9:09 AM
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Re: Broadband stuck at 128 down/64 up
29-09-2008 8:47 PM
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Re: Broadband stuck at 128 down/64 up
30-09-2008 10:04 AM
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