Broadband stops working up to about 5 times a day
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Broadband stops working up to about 5 times a day
26-03-2018 12:49 PM
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Hi,
Please help - Since January my broadband has randomly stopped working. Every single day, sometimes up to approx. 5 times the internet will go off and we have to turn the modem router off and on again. By doing that it will normally come back on for maybe... a few hours at a time?
I bought a new modem router back in February and it didn't make the slightest bit of difference. Every device is a wired connection (either by Ethernet Cable or Powerline adapters ie, Smart TV, XBox One, Satellite Box) apart from our mobile phones and laptop (which is currently using a wi-fi adapter but previously was connected with Powerline {didn't help}).
So, I'm presuming the problem is not down to wireless...
It is extremely frustrating for my son as practically every day when he's playing online with his friends the broadband stops working and then he's logged out of the game. We've had many a tantrum regarding this!! I also find this very frustrating as I work from home and need the internet to be able to file weekly payroll's online to HMRC.
Please can a Plusnet support employee look into this for me? Thanks in advance
Re: Broadband stops working up to about 5 times a day
26-03-2018 9:19 PM
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Re: Broadband stops working up to about 5 times a day
01-04-2018 3:47 PM
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