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Broadband still slow after 7 days.

AMX
Grafter
Posts: 41
Registered: 07-07-2010

Broadband still slow after 7 days.


Adam reset SNR on the 14th Nov. and it was ok for a few hours with a d/l speed of 1315 Kbps (good for me anyway), then dropped to around 600+ Kbps.  Since then line has been steady, but has not recovered, is line stuck again Huh  Can someone give it a nudge, I don't want to wait another 4 days for a ticket to be sorted.
                                              ************************************************************
Test1 comprises of two tests
1. Best Effort Test:  -provides background information.
Download  Speed
609 Kbps

0 Kbps 2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 609 Kbps
For your connection, the acceptable range of speeds is 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1664 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1468 Kbps
2. Upstream Test:  -provides background information.
Upload Speed
348 Kbps

0 Kbps 448 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 348 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps

This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
Please visit FAQ section if you are unable To understand the test results.
********************************************************************************************************************************************************************

        ADSL line status
Connection Information
Line state Connected
Connection time 8 days, 16:28:00
Downstream 1,664 Kbps
Upstream 448 Kbps

ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.1 Annex A
Latency type Interleaved
Noise margin (Down/Up) 6.2 dB / 17.0 dB
Line attenuation (Down/Up) 58.7 dB / 31.5 dB
Output power (Down/Up) 2.6 dBm / 1.5 dBm

********************************************************************************************************************************************************************

Event Log
This page summarises all the events that have been recorded on your Home Hub since it was last restarted.
You can filter the events to show items related to a specific category.
Category


Recorded events
Time and date
Message
Nov 21 15:19:47 2011 (750457.880000) Admin login successful by 192.168.1.64 on HTTP
Nov 20 09:58:16 2011 (644851.440000) Admin login successful by 192.168.1.64 on HTTP
Nov 19 23:45:21 2011 (608166.430000) Admin login successful by 192.168.1.64 on HTTP
Nov 19 07:21:35 2011 (549140.650000) Admin login successful by 192.168.1.64 on HTTP
Nov 18 21:53:26 2011 (515133.780000) Admin login successful by 192.168.1.64 on HTTP
Nov 18 14:20:00 2011 (487928.370000) Admin login successful by 192.168.1.64 on HTTP
Nov 17 23:34:09 2011 (434864.940000) Admin login successful by 192.168.1.64 on HTTP
Nov 17 17:21:15 2011 (412490.670000) Admin login successful by 192.168.1.64 on HTTP
Nov 17 16:50:35 2011 (410650.840000) Admin login successful by 192.168.1.64 on HTTP
Nov 17 12:27:26 2011 (394861.940000) Admin login successful by 192.168.1.64 on HTTP
Nov 17 01:25:53 2011 (355259.120000) Admin login successful by 192.168.1.64 on HTTP
Nov 16 23:04:20 2011 (346765.330000) Admin login successful by 192.168.1.64 on HTTP
Nov 16 17:34:16 2011 (326961.760000) Admin login successful by 192.168.1.64 on HTTP
Nov 16 14:30:43 2011 (315948.540000) Admin login successful by 192.168.1.64 on HTTP
Nov 16 06:54:56 2011 (288601.830000) Admin login successful by 192.168.1.64 on HTTP
Nov 15 23:51:17 2011 (263262.290000) Admin login successful by 192.168.1.64 on HTTP
Nov 15 16:26:07 2011 (236552.070000) Admin login successful by 192.168.1.64 on HTTP
Nov 15 16:11:51 2011 (235696.280000) Admin login successful by 192.168.1.64 on HTTP
Nov 15 14:08:18 2011 (228282.560000) Admin login successful by 192.168.1.64 on HTTP
Nov 15 11:10:07 2011 (217591.500000) Admin login successful by 192.168.1.64 on HTTP
Nov 15 10:57:48 2011 (216852.780000) Nov 15 10:57:48 [74]: l2tpd: Error: Invalid length field 33152 greater than received datagram size 78
Nov 15 10:13:28 2011 (214192.830000) Admin login successful by 192.168.1.64 on HTTP
Nov 15 07:01:14 2011 (202659.000000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Nov 15 07:00:42 2011 ERR 2011-11-15T07:00:42Z cwmp: mt_cwmp: session error: Could not resolve host
Nov 14 13:58:27 2011 (141385.990000) Admin login successful by 192.168.1.64 on HTTP
Nov 14 08:45:15 2011 (122594.010000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Nov 14 08:44:42 2011 ERR 2011-11-14T08:44:42Z cwmp: mt_cwmp: session error: Could not resolve host
Nov 14 07:23:23 2011 (117681.990000) Admin login successful by 192.168.1.64 on HTTP
Nov 13 23:31:40 2011 (89472.330000) Admin login successful by 192.168.1.64 on HTTP
Nov 13 16:55:41 2011 (65713.850000) Admin login successful by 192.168.1.64 on HTTP
Nov 13 16:31:22 2011 (64254.490000) Admin login successful by 192.168.1.64 on HTTP
Nov 12 23:28:17 2011 ( 2869.170000) Admin login successful by 192.168.1.64 on HTTP
Nov 12 23:17:50 2011 ( 2242.250000) Admin login successful by 192.168.1.64 on HTTP
Nov 12 22:58:33 2011 ( 1085.320000) Admin login successful by 192.168.1.64 on HTTP
Nov 12 22:54:41 2011 ( 875.960000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Nov 12 22:52:41 2011 ( 756.130000) Admin login successful by 192.168.1.64 on HTTP
Nov 12 22:41:07 2011 ERR 2003-01-01T00:00:40Z cwmp: mt_cwmp: session error: Could not resolve host
Nov 12 22:40:35 2011 ( 29.350000) DVA started
Nov 12 22:40:33 2011 ( 28.020000) sys_if_stats_reset failed for atm0



Software version 4.7.5.1.83.3.31 (Type B) | Time and date 15:19 21/11/11



2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Broadband still slow after 7 days.

Try a speed test in around 5 minutes and see if it's improved now.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
AMX
Grafter
Posts: 41
Registered: 07-07-2010

Re: Broadband still slow after 7 days.

1. Best Effort Test:  -provides background information.
Download  Speed
1333 Kbps

0 Kbps 2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1333 Kbps
For your connection, the acceptable range of speeds is 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1664 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1468 Kbps
2. Upstream Test:  -provides background information.
Upload Speed
343 Kbps

0 Kbps 448 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 343 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps
                                                ***************************************************************
    Thank you Chris for your prompt response, I just hope it stays there.
What was the problem and was there anything I could have done from my end to get the same result.
Once again thank you.