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Broadband still not working after Mon evening outage? Try this...
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Broadband still not working after Mon evening outage? Try this...
29-10-2013 10:48 AM
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My Broadband stopped working Monday evening, seems a lot of peoples did.
Status page soon said issue resolved, reconnect and you'll be up and working. That didn't work for me.
Couldn't get through on phones last night and this morning i was greeted with a message saying systems were down and no fault chasing could be done.
Having tried many times logging into router and using the 'reconnect' button (and switching it off for an hour, as per one of the phone messages) I finally decided to delete the username and password details and manually re-enter them. This got my broadband back.
So if you're still not back, try that, it might just work.
Not sure how an outage at their end corrupted my saved settings but it seems that's what happened.
Status page soon said issue resolved, reconnect and you'll be up and working. That didn't work for me.
Couldn't get through on phones last night and this morning i was greeted with a message saying systems were down and no fault chasing could be done.
Having tried many times logging into router and using the 'reconnect' button (and switching it off for an hour, as per one of the phone messages) I finally decided to delete the username and password details and manually re-enter them. This got my broadband back.
So if you're still not back, try that, it might just work.
Not sure how an outage at their end corrupted my saved settings but it seems that's what happened.
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Re: Broadband still not working after Mon evening outage? Try this...
29-10-2013 1:30 PM
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Hi RoosterUK,
I can see you're now connected since you posted. I hope all is ok for you!
I can see you're now connected since you posted. I hope all is ok for you!
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Re: Broadband still not working after Mon evening outage? Try this...
29-10-2013 3:56 PM
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Thanks Rooster... I have the same issue! I will try your suggestion when I get home and see if that helps.
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Re: Broadband still not working after Mon evening outage? Try this...
30-10-2013 8:21 PM
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Yes all back working now.
Quote from: chrispurvey Hi RoosterUK,
I can see you're now connected since you posted. I hope all is ok for you!
As far as I can tell the saved password on my router became corrupted by the outage, hence reconnecting didn't work until I'd re-entered the details.
What it did highlight for me was the great difficulty in getting support over this time. Horrendous waits on the phone, website down etc. which has concerned me. Renewal is a way off yet but I'll be seriously looking around for a better service. I expect to be able to get support when my connection fails. On this occasion I couldn't.
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