Broadband speeds very slow
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Broadband speeds very slow
07-04-2008 10:54 AM
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It there any known reason for these sudden slow speeds?
Re: Broadband speeds very slow
07-04-2008 10:59 AM
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From the brief info you've given, my first guess would be a low resync event which has dropped your IP profile down to 135.
Have you recently changed any internal wiring (plugging new phone in, new Sky box?) - even temporarily?
Have you tried running a BT Speedtest?
What connection statistics does your router currently show? Particularly downstream Sync/SNR/Attenuation ?
B.
Re: Broadband speeds very slow
07-04-2008 11:19 AM
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Re: Broadband speeds very slow
07-04-2008 11:23 AM
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Re: Broadband speeds very slow
07-04-2008 11:44 AM
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Quote from: Barry broadband speed faults how to diagnose and http://community.plus.net/blog/2008/02/19/my-broadband-doesnt-work/ are probably two very good places to start.
From the brief info you've given, my first guess would be a low resync event which has dropped your IP profile down to 135.
Have you recently changed any internal wiring (plugging new phone in, new Sky box?) - even temporarily?
Have you tried running a BT Speedtest?
What connection statistics does your router currently show? Particularly downstream Sync/SNR/Attenuation ?
B.
Thanks for replying.
We haven't changed any internal wiring recently. I was having the same problem about three weeks ago and my husband phoned PlusNet. He was told to unplug the phone line from our surge protector and plug it straight into the phone line. Seems that the surge protector was making it slow. Its been working fine since until this weekend.
I have tried twice with the BT Speedtest and it seems to stop when the progress gets to 96%. Is it supposed to do that?
I did glance at the two places you suggested, but as I'm not technically minded I found it difficult to understand.
Sorry for the lack of information but I wasn't quite sure what I should put in my posting.
My router is a Netgear Rangemax DG834PN. my Down stream connection speed is: 6272 kbps and Up stream connection speed is 448 kbps.
Re: Broadband speeds very slow
07-04-2008 11:57 AM
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What appears to have happened here is that you've had what's called a sync blip. Basically, you've router has dropped its connection and then reconnected at the exchange at a really slow speed (160Kbps) and BT have dropped your profiled speed.
It should pick up in the next couple of days automatically.
Re: Broadband speeds very slow
07-04-2008 12:15 PM
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Quote from: Jameseh Hi there,
What appears to have happened here is that you've had what's called a sync blip. Basically, you've router has dropped its connection and then reconnected at the exchange at a really slow speed (160Kbps) and BT have dropped your profiled speed.
It should pick up in the next couple of days automatically.
Tut tut BT, that's a bit naughty
Speed is a little better than it was earlier on, 131 kbps now.
Thanks for all your replies.
Re: Broadband speeds very slow
07-04-2008 2:43 PM
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Just been thinking, are BT allowed to drop my speed as and when they like? Its annoying as I am paying for up to 8mb to my ISP.
Also another question: Is there any way I can stop a sync blip from happening again?
Thanks
Re: Broadband speeds very slow
07-04-2008 2:48 PM
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You could try monitoring the noise margin and see if you get sudden drops which tie in with something else happening
Re: Broadband speeds very slow
07-04-2008 3:09 PM
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Quote from: glittery Just been thinking, are BT allowed to drop my speed as and when they like? Its annoying as I am paying for up to 8mb to my ISP.
Unfortunately it's how the product is designed.
link:speed covers things fairly well.
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