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Broadband speed

Kernowing
Dabbler
Posts: 11
Registered: 08-03-2012

Broadband speed

Since switching to plusnet in November last year, our broadband speed has been fairly consistent  at between 6500kbps and 7500kbps.
Since Feb 15th it has been going down rapidly to an all time low tonight of 981kbps.
I've looked on the Plusnet FAQ page and have been advised to try another router or register a fault and face a possible call out charge from BT if the fault is not on their equipment. That's fine if I had another router but as I don't I suppose the alternative is to have to buy another router to replace the 4month old one supplied by Plusnet. Any other suggestions please.
Thanks. kw
PS I'm a bit of a numpty when it comes to PC stuff.
13 REPLIES
Moderator
Moderator
Posts: 26,695
Thanks: 1,624
Fixes: 123
Registered: 14-04-2007

Re: Broadband speed

If you have a test socket and can plug your router into that on it's own and recheck the line speed with a BT Speedtest and the problem still exists then there is little likelihood you will incur an engineers charge.

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Kernowing
Dabbler
Posts: 11
Registered: 08-03-2012

Re: Broadband speed

Thanks for the suggestion, unfortunately  I don't have a test socket.
adie:quote
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Broadband speed

HI Kernowing,
Are you using any extension cables/sockets? As you don't have a test socket, you'll need to use the master socket. Can you change the filter and make sure you are not using any extension cables between the router and the socket. Remove any telephony equipment from any other extensions you might have. The reason your speed has dropped is because noise has caused the SNR to rise to 22dB. I can reset this back but there's no point in doing that until we try to eliminate anything that could have potentially caused the noise in the first place.
Jojo Smiley
Community Veteran
Posts: 26,695
Thanks: 918
Fixes: 10
Registered: 10-04-2007

Re: Broadband speed

How many telephone sockets do you have? If you have more than one do you have a filter in all those that are being used for any telephony equipment?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Kernowing
Dabbler
Posts: 11
Registered: 08-03-2012

Re: Broadband speed

Jojo, thanks for replying.
SNR, I assume is Signal to Noise Ratio.
There was one phone in an extension that had no filter! (Recently fitted)
I changed the filter to the router and unplugged all other equipment.
The speed is now averaging 3400kbps. Better, but still only 50% of where we were up to 15th Feb.
My neighbour has offered to try his router on my line does it matter what type? 
jelv, thanks for the reply -- ^as above^.
Thanks again, Pete.
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Broadband speed

it is likely that either your line has been banded and/or the default noise margin has increased to 15dB due to the unfiltered phone
Can you post the full router stats as requested here http://community.plus.net/forum/index.php/topic,96155.0.html
Kernowing
Dabbler
Posts: 11
Registered: 08-03-2012

Re: Broadband speed

Jim, I tried putting in my router (Thompson TG585vCool onto the Kitz site but they only list TG585v7.
Unfortunately I don't have the username or password for the Thompson Gateway link. Embarrassed
Pete.
Kernowing
Dabbler
Posts: 11
Registered: 08-03-2012

Re: Broadband speed

I've just done a speed test on the BT site and got very good speeds:-
Download speed achieved during the test was - 5 Mbps
For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps

I don't know what changed but I'll be happy if it stays like that!
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Broadband speed

Hi Kernowing,
Looks like the unfiltered phone wasn't helping matters. Our profile is now 7.15Mbps. What speeds are you getting now?
Jojo Smiley
Kernowing
Dabbler
Posts: 11
Registered: 08-03-2012

Re: Broadband speed

Thanks for looking Jojo, here's what I'm getting :-

Date                   Download Speed                Upload Speed
Today 17:25        3397 kbps (425kB/s) 375 kbps (46.9kB/s)
Today 17:22        3385 kbps (423kB/s) 375 kbps (46.9kB/s)
Yesterday 22:08 6650 kbps (831kB/s) 373 kbps (46.6kB/s)
Saturday 23:48 6724 kbps (841kB/s) 374 kbps (46.8kB/s)
Saturday 23:40 6762 kbps (845kB/s) 374 kbps (46.8kB/s)
Saturday 09:48 1206 kbps (151kB/s) 373 kbps (46.6kB/s)
Friday 20:45        2046 kbps (256kB/s) 377 kbps (47.1kB/s)
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Broadband speed

Hmm, I'll take a better look in the morning as it seems to have dropped back again.
Jojo Smiley
Kernowing
Dabbler
Posts: 11
Registered: 08-03-2012

Re: Broadband speed

Thank you
Pete.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Broadband speed

Hi Pete,
the SNR is 25dB so this will be causing the lower sync, and hence the lower profile. If you are still using the master socket with nothing else plugged in then I would suggest raising a fault.
Jojo Smiley