Broadband speed

[#1]

Plusnet have not resolved my problem of low broadband speed over the last 12 months. Finally they told me that they could only guarantee a minimum speed on an ADSL wired connection and could not guarantee any minimum  speed on wifi. I have subsequently changed my broadband provider to sky and guarantee a Wi-Fi minimum speed in every room in my house. Since my connection to them on the 14th of January with a new hub Rueter I have had no problems whatsoever. Plusnet initially provided me with a faulty router and quickly changed it but the replacement router had intermittent connection roblems. I reported this every month during my contract and had four different open reach engineers visit without solving the problem. Plusnet never sent an engineer to check the Wi-Fi connection during the whole of my contract.

[#2]

The speeds are getting worse, can't watch catchup without buffering most nights, thankfully Virgin Media are installing fiber around my area now, so there will be a mass exodus from this lot soon from where I live, unfortunatly I have to wait till September till my contract runs out, so just counting the days till I get real fiber and not this FTTC rubbish...

[#3]

Hi @smlister,

I'm really sorry to hear that you've left us due to your experience. If there's anything that we can help with during the post-cancellation period then please don't hesitate to get in touch and we'll be more than happy to help.

Hi @blackcat71,

I'm really sorry to hear that you're experiencing issues with your speeds. I've taken a look into this today and the connection appears to be fine from our end of things, with speeds running within the estimated range (currently a sync speed of 66.9Mbps down and 16.7Mbps up) and the connection having been stable for the last 12 days. As this is the case, I believe it's likely that the issues you're experiencing are due to wireless signal issues. Are you currently using our Plusnet Hub One router?