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Broadband speed

a13x
Newbie
Posts: 2
Registered: ‎04-05-2016

Broadband speed

Broadband Speed (upload/download) dropped half of the contracted; before: 8/0.35 and now: 4.5/0.15 Mb/s?!

2 REPLIES
Superuser
Superuser
Posts: 13,053
Thanks: 4,347
Fixes: 26
Registered: ‎22-08-2007

Re: Broadband speed

Hi, a warm welcome to the forums.  A full set of stats are useful here.

Please post your router stats; for PN TG582n and 2704n routers use the buttons below, for other routers look at the Kitz link.

Also run a BT Wholesale speed test (ideally using an Ethernet wired PC with the WiFi turned off) then run the further diagnostics and post the results here. DO NOT REBOOT the router!

Also find your CURRENT SPEED (PlusNet line profile) from the PlusNet user portal - you will need to log in.

a13x
Newbie
Posts: 2
Registered: ‎04-05-2016

Re: Broadband speed

Hello, thanks, I'll try )