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Broadband speed

DieselSheff
Grafter
Posts: 74
Registered: ‎02-12-2013

Broadband speed

Hi. i requested my upload speed to be uncapped last month that has gone upto 0.8meg but my download is suffering because of it with it going down to 4 meg from 8-9 is this normal?
41 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Broadband speed

no it isn't
please provide the information requested here http://community.plus.net/forum/index.php/topic,96155.0.html
DieselSheff
Grafter
Posts: 74
Registered: ‎02-12-2013

Re: Broadband speed

I ran the bt test upload is 0.89 and download has gone down to 3.9
jim:red All caps removed as per Forum Rule mod:end
DieselSheff
Grafter
Posts: 74
Registered: ‎02-12-2013

Re: Broadband speed

DSL Connection
Link Information
Uptime: 0 days, 21:54:54
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.172 / 4.293
Data Transferred (Sent/Received) [GB/MB]: 1,48 /
DieselSheff
Grafter
Posts: 74
Registered: ‎02-12-2013

Re: Broadband speed

Uptime: 0 days, 21:55:15
Data Transferred (Sent/Received) [GB/GB]: 11,98 / 21,40

IP Address: 91.125.137.34
Primary DNS: 212.159.6.10
Secondary DNS: 212.159.6.9
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Broadband speed

I need the rest of it - noise margin and attenuation
DieselSheff
Grafter
Posts: 74
Registered: ‎02-12-2013

Re: Broadband speed

Quote from: Oldjim
I need the rest of it - noise margin and attenuation

DSL Connection
Link Information
Uptime: 0 days, 21:58:46
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.172 / 4.293
Data Transferred (Sent/Received) [GB/MB]: 1,48 / 387,58
Output Power (Up/Down) [dBm]: 12,5 / 0,0
Line Attenuation (Up/Down) [dB]: 17,0 / 33,5
SN Margin (Up/Down) [dB]: 6,2 / 6,3
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 257 / 0
Loss of Signal (Local/Remote): 31 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 47.255 / 97
FEC Errors (Up/Down): 0 / 158.574
CRC Errors (Up/Down): 174 / 2
HEC Errors (Up/Down): 166 / 30 this?
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Broadband speed

Something is badly wrong but I have no idea what
Hopefully a member of staff will spot this and advise.
Raising a speed fault may be necessary but hang fire to see it it is picked up here
Do you have a Plusnet supplied router - if so you could try running Routerstats and seeing what the bit loading is like http://www.vwlowen.co.uk/internet/files.htm
DieselSheff
Grafter
Posts: 74
Registered: ‎02-12-2013

Re: Broadband speed

So in laymans terms my internets fucked up lol? are any staff patrolling the forum today that could help me out?
DieselSheff
Grafter
Posts: 74
Registered: ‎02-12-2013

Re: Broadband speed

I Tried that software on every router setting they had nd jack came up usernme and password both correct and nothing came up the blue bar went asif was loading then stopped and nothing showed on any of the toolbars
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Broadband speed

This is what you should be putting in
DieselSheff
Grafter
Posts: 74
Registered: ‎02-12-2013

Re: Broadband speed

DONE THAT MATE IT SAYS SERVER STOPPED IN CAPITAL RED
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Broadband speed

Have you enabled telnet - if you are using Windows Vista or 7 http://community.plus.net/library/dns/how-to-change-the-default-dns-servers-in-a-thomson-speedtouch-...
As an aside - please stop posting in all CAPS
DieselSheff
Grafter
Posts: 74
Registered: ‎02-12-2013

Re: Broadband speed

Ant got a clue mate tbh think ill have to phone em or wait till a member of staff picks this up . could you forward this to a member of staff please/
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Broadband speed

There won't be any on until Monday
Your best thing is to raise a sped fault here https://faults.plus.net