Broadband speed

[#1]

How much is the P+P for a new router then?

[#2]

The downsteam speed has stayed the same.

[#3 · Accepted solution]

The postage and packaging would be £6.99

With regards to the DLM query your profile is currently "WBC 4M - 9M No delay (INP 0) 6dB Downstream, UC No delay (INP 0) 6dB Upstream (ADSL2+)" so I've actioned another reset which has increased your sync speed.

Let us know how you get on.

[#4]

Link Information         Uptime: 0 days, 1:09:23 DSL Type: ITU-T G.992.5 Bandwidth (Up/Down) [kbps/kbps]: 446 / 15,101 Data Transferred (Sent/Received) [MB/MB]: 6.41 / 37.77 Output Power (Up/Down) [dBm]: 12.6 / 0.0 Line Attenuation (Up/Down) [dB]: 16.7 / 28.5 SN Margin (Up/Down) [dB]: 30.4 / 6.0 System Vendor ID (Local/Remote): TMMB / ---- Chipset Vendor ID (Local/Remote): BDCM / IFTN Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 Loss of Link (Remote): - Error Seconds (Local/Remote): 3,229 / 0 FEC Errors (Up/Down): 569 / 29,196,773 CRC Errors (Up/Down): 7 / 242,672 HEC Errors (Up/Down): 1 / 903,284

send me a new router.

[#5]

Just done that for you now, it should arrive within the next 3 to 5 working days.

[#6]

@Gandalf,

Is that US capped?

[#7]

That upstream is actually uncapped.

[#8]

OK ... so why is it so slow and at such a high SNRM?

[#9]

The line is definitely uncapped, checking the asset directly showed this. However I believe that on a previous DLM change the upstream was set to 448 incorrectly. I've put a new one through and it's back to a 1200 sync on the upstream.