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Broadband speed too slow last 2 months

kokodream1
Dabbler
Posts: 23
Registered: 08-02-2015

Broadband speed too slow last 2 months

Hi
BT Wholesale Broadband Performance Test :
Download Speed : 0.42 Mbps
Upload Speed : 0.32 Mbps
Have tried everything. I have called 3 times already for the past 2 months /last call yesterday/
Performance getting worse
I need help and  this problem must  be  solved.
In 21 century without internet is so  ridiculous. I pay for nothing.  Angry
31 REPLIES
ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: 06-09-2007

Re: Broadband speed too slow last 2 months

We need more information to help you........read this http://community.plus.net/forum/index.php/topic,96155.0.html and post the info in the first post.
Ian
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: Broadband speed too slow last 2 months

Your physical sync speed is pretty poor for your line length.
In addition to the information that's been asked I'd recommend going through our online troubleshooter below
https://faults.plus.net
Let us know if there's anything else we can help with.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
kokodream1
Dabbler
Posts: 23
Registered: 08-02-2015

Re: Broadband speed too slow last 2 months

Hi
More info:
DSL Connection
Link Information
Uptime: 0 days, 22:30:20
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 2,240
Data Transferred (Sent/Received) [MB/MB]: 82.50 / 580.12
Output Power (Up/Down) [dBm]: 12.1 / 17.9
Line Attenuation (Up/Down) [dB]: 20.5 / 36.5
SN Margin (Up/Down) [dB]: 22.0 / 12.4
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 165 / -
FEC Errors (Up/Down): 326 / 20,133
CRC Errors (Up/Down): 325 / 618
HEC Errors (Up/Down): - / 690

after restarting  system :
Uptime: 0 days, 0:09:34
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 2,272
Data Transferred (Sent/Received) [kB/kB]: 348.16 / 938.16
kokodream1
Dabbler
Posts: 23
Registered: 08-02-2015

Re: Broadband speed too slow last 2 months

BT wholesale  test results:
Download speedachieved during the test was - 1.23 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :2.27 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.75 Mbps
kokodream1
Dabbler
Posts: 23
Registered: 08-02-2015

Re: Broadband speed too slow last 2 months

BT IP wholesale  test results /master socket/
Download speedachieved during the test was - 0.92 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :5.89 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.75 Mbps
Community Gaffer
Community Gaffer
Posts: 17,642
Thanks: 635
Fixes: 160
Registered: 05-04-2007

Re: Broadband speed too slow last 2 months

Master socket
Your DSL Connection Rate :5.89 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
Normal socket
Your DSL Connection Rate :2.27 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
The connection rate is vastly improved on your master socket, can you leave your router plugged in there and if the line stays stable we'll be able to reset it and your speed should increase significantly.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,642
Thanks: 635
Fixes: 160
Registered: 05-04-2007

Re: Broadband speed too slow last 2 months

Have you moved back away from the master socket?
We can only see you connecting at 2240 again now.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
kokodream1
Dabbler
Posts: 23
Registered: 08-02-2015

Re: Broadband speed too slow last 2 months

Hi
Just connected to master socket.
Cool
Community Gaffer
Community Gaffer
Posts: 17,642
Thanks: 635
Fixes: 160
Registered: 05-04-2007

Re: Broadband speed too slow last 2 months

For some reason your line is only connecting at 2240 now from the master socket. When did you plug in there as the last disconnection was over an hour ago.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
kokodream1
Dabbler
Posts: 23
Registered: 08-02-2015

Re: Broadband speed too slow last 2 months

Test result / from master socket/
Download speedachieved during the test was - 0.78 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :5.79 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.75 Mbps
Community Gaffer
Community Gaffer
Posts: 17,642
Thanks: 635
Fixes: 160
Registered: 05-04-2007

Re: Broadband speed too slow last 2 months

Superb, thanks.
It's looking pretty good there, so I'm going to reset the line. From the results you've given it looks like your internal wiring isn't ideal, so I'd strongly suggest keeping the router in the master socket going forward.
You might lose connection briefly as the reset goes through.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,642
Thanks: 635
Fixes: 160
Registered: 05-04-2007

Re: Broadband speed too slow last 2 months

The reset has gone through and I can see that your line is now connecting at 7232. This in turn should give you a profile of 6000, so I'd expect speed tests to be much better for you and general line performance to have improved.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
kokodream1
Dabbler
Posts: 23
Registered: 08-02-2015

Re: Broadband speed too slow last 2 months

Download speedachieved during the test was - 0.44 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :7.23 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 6 Mbps
ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: 06-09-2007

Re: Broadband speed too slow last 2 months

Either (this is the prefered method) login to the router and disconnect the PPP conection, then click connect after about 10 seconds.....or
turn off modem wait 10 seconds then turn back on.
Ian