Broadband speed too slow last 2 months
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- Re: Broadband speed too slow last 2 months
Broadband speed too slow last 2 months
08-02-2015 5:43 PM
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BT Wholesale Broadband Performance Test :
Download Speed : 0.42 Mbps
Upload Speed : 0.32 Mbps
Have tried everything. I have called 3 times already for the past 2 months /last call yesterday/
Performance getting worse
I need help and this problem must be solved.
In 21 century without internet is so ridiculous. I pay for nothing.
Re: Broadband speed too slow last 2 months
09-02-2015 8:29 AM
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Ian
Re: Broadband speed too slow last 2 months
09-02-2015 10:50 AM
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In addition to the information that's been asked I'd recommend going through our online troubleshooter below
https://faults.plus.net
Let us know if there's anything else we can help with.
Re: Broadband speed too slow last 2 months
09-02-2015 3:48 PM
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More info:
DSL Connection
Link Information
Uptime: 0 days, 22:30:20
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 2,240
Data Transferred (Sent/Received) [MB/MB]: 82.50 / 580.12
Output Power (Up/Down) [dBm]: 12.1 / 17.9
Line Attenuation (Up/Down) [dB]: 20.5 / 36.5
SN Margin (Up/Down) [dB]: 22.0 / 12.4
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 165 / -
FEC Errors (Up/Down): 326 / 20,133
CRC Errors (Up/Down): 325 / 618
HEC Errors (Up/Down): - / 690
after restarting system :
Uptime: 0 days, 0:09:34
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 2,272
Data Transferred (Sent/Received) [kB/kB]: 348.16 / 938.16
Re: Broadband speed too slow last 2 months
09-02-2015 3:54 PM
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Download speedachieved during the test was - 1.23 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :2.27 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.75 Mbps
Re: Broadband speed too slow last 2 months
09-02-2015 4:15 PM
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Download speedachieved during the test was - 0.92 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :5.89 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.75 Mbps
Re: Broadband speed too slow last 2 months
09-02-2015 4:19 PM
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Your DSL Connection Rate :5.89 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
Normal socket
Your DSL Connection Rate :2.27 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
The connection rate is vastly improved on your master socket, can you leave your router plugged in there and if the line stays stable we'll be able to reset it and your speed should increase significantly.
Re: Broadband speed too slow last 2 months
09-02-2015 4:24 PM
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We can only see you connecting at 2240 again now.
Re: Broadband speed too slow last 2 months
09-02-2015 5:20 PM
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Just connected to master socket.
Re: Broadband speed too slow last 2 months
09-02-2015 5:28 PM
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Re: Broadband speed too slow last 2 months
09-02-2015 5:37 PM
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Download speedachieved during the test was - 0.78 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :5.79 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.75 Mbps
Re: Broadband speed too slow last 2 months
09-02-2015 5:43 PM
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It's looking pretty good there, so I'm going to reset the line. From the results you've given it looks like your internal wiring isn't ideal, so I'd strongly suggest keeping the router in the master socket going forward.
You might lose connection briefly as the reset goes through.
Re: Broadband speed too slow last 2 months
09-02-2015 5:53 PM
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Re: Broadband speed too slow last 2 months
09-02-2015 6:06 PM
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For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :7.23 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 6 Mbps
Re: Broadband speed too slow last 2 months
09-02-2015 8:08 PM
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turn off modem wait 10 seconds then turn back on.
Ian
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