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Broadband speed slowed down

danieljohn
Grafter
Posts: 39
Fixes: 1
Registered: 16-04-2014

Broadband speed slowed down

Hi guys,
another person moaning about speed here..sorry! Anyway when I first got my new fibre connection I could download at 1.5MBps, now my max is 1.1MBps. Has the line 'settled' to this lower speed? Would like to get it back up if possible! Via (http://www.broadbandspeedchecker.co.uk) I get down is 9.96mbps, up 0.82mbps at 2:45pm today.
Sometimes it is even worse.
Any ideas?
Thanks,
Dan
7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Broadband speed slowed down

Hi there,
I've just been looking into this for you and one thing I notice straight away is that there appears to be long gaps almost for the whole morning whilst the connection is off. Have a look at the graph at the bottom of this post.
If you're logging into your router and choosing to disconnect "gracefully" that shouldn't affect speeds, however if you're turning off the router at night by just turning the power off that will cause DLM to lower the speeds as it seems to have in your case. If the latter is the case DLM should right that after 3 days. Failing that we can submit an SNR reset for you.
Alternatively let us know if you can't attribute a reason for those daily periods of downtime.
<img src="http://community.plus.net/visualradius/generated/image14081172026493.png"/>
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
danieljohn
Grafter
Posts: 39
Fixes: 1
Registered: 16-04-2014

Re: Broadband speed slowed down

Hi Adam,
thanks for the reply with the minimum information I supplied. Yes, we have been turning off the router and modem etc. at night, just to save power. I read it can cost up to £20 a year to leave on and it gets pretty hot also. Also, when we aren't using it all the lights are still flashing away for some reason - seems more than just talking to the ISP / heavier than I'd expect for that reason. I'm just really trying to cut our electricity bill down as much as possible!
Anyway, I won't turn the modem or router off for a few days and will report back to see if this increases the speed. Then I might experiment with logging into the router and logging off 'gracefully' in the future before turning the router and modem off at the plug.
Thanks again for the advice.
Dan
danieljohn
Grafter
Posts: 39
Fixes: 1
Registered: 16-04-2014

Re: Broadband speed slowed down

Hi Adam or someone else on the team,
I have had my router turned on non-stop since Wednesday (so that's 5 days), and the speed has only creeped up a tad in that time. When I first got fibre I was getting a download speed of 1.5MB/s, now it's stuck around 1.1MB/s. Would the SNR reset be a good idea at this point maybe?
Thanks for any help,
Dan
danieljohn
Grafter
Posts: 39
Fixes: 1
Registered: 16-04-2014

Re: Broadband speed slowed down

Hi,
My router has been on for a couple of weeks now so should have settled down. The current speed is 1.1MB/s down, but it used to be 1.5MB/s down when I first got fibre.
Is an SNR reset something that could be done please? Maybe that would help.
Best wishes,
Dan
Superuser
Superuser
Posts: 11,909
Thanks: 3,275
Fixes: 22
Registered: 22-08-2007

Re: Broadband speed slowed down

Dan,
A SNRM / DLM reset is not an option provided by BT to ISPs for FTTC.  It might take up to 30+ days for the DLM to fully recover the FTTC speed.  You should NOT power down the modem if you want to achieve the best speeds.
To avoid confusion, you should quote your speeds in M Bits per second, not bytes.  Your speeds look rather low for FTTC - are you a long way from the cabinet?
Kevin
danieljohn
Grafter
Posts: 39
Fixes: 1
Registered: 16-04-2014

Re: Broadband speed slowed down

Hi,
ah ok, the other guy (Adam) said 3 days would be sufficient and that an SNR reset could be done, but ok, I will wait 30 days and see. In terms of quoting speed - yeah I tend to move between M bit / byte freely.
I am quite a way from the cabinet, so 15Mbit would be good for me.
Thanks,
Dan
Superuser
Superuser
Posts: 11,909
Thanks: 3,275
Fixes: 22
Registered: 22-08-2007

Re: Broadband speed slowed down

Hi Dan,
Note I said "might" not "will" - FTTC DLM is variable - see here http://community.plus.net/library/browsing/fttc-dlm-what-it-is-how-it-works/.
20CN ADSL takes 3-5 days whilst 21CN is different again.
Kevin