Broadband speed slow - Customer support speed = SLOWER STILL

[#1]

@shutter,
I can assure you that your sync speed cannot be affected by our changes. One of the disconnects on the 2nd could be down to the account change, but not the other 10 or so.
You need to test this in the test socket before we can do anymore on this. I *know* you've stated nothing's changed, but things can deteriorate, and BT will require this if we get to the fault raising stage.

[#2]

Quote from: Mand

but not the other 10 or so.

Isn't that lesson number 1 in the "How to bugger up your IP Profile tutorial?"

[#3]

Hi Mand
If Plusnet had done a "seamless" changeover of my product, this situation would probably not have arisen.
Because Plusnet blocked my access to the internet, sometime after 10:30 pm on Sunday night, I could not access the internet as I should have been able to on the Monday morning.
Because Plusnet blocked my access to the internet, without informing me, I assumed the router needed to be re-booted, which (probably) explains the "10 or so" othere disconnections you mention.
Because I could not connect again after the re-boots, I contacted Customer Service by telephone,
Now, I have this dilemna.... do now disconnect my router to re-boot it from the master socket, which will take about 30 minutes to complete. and lose any "profile" I have, and then go back to a 500 kb profile for a further waiting period, or do I hang on in there, with the current profile and hope that Plusnet can do something about it, seeing as how I am paying more for the service, and getting less of it.

Edit Edit... Read Jelvs comment about disconnecting and [censored] my profile by connecting up to the master socket. (Thank you Jelv !)

[#4]

It's frequent disconnects in a short period of time that trash the IP Profile. Disconnect, plug in to the master socket for an hour or so to evaluate, disconnect and put it all back to normal won't cause problems - but in line with my earlier comments do it during daylight hours!

[#5]

In that case, I shall have to leave it until tomorrow...................................................

[#6]

OK... Here it is....
I have managed to crawl under the bed, and connect my router to the master socket. I also found a long enough mains extension cable to be able to power it up...
As predicted, it looks as though it was a waste of time....  ! 
The SNR increased on initial power up, and has remained higher than when the router was in it`s usual  postion..... at the end of a 10 metre extension with two phones plugged in along the way, (all with filters).
The only improvement was in the  Downstream rate from 1120 to 1504 kbps
Two BT speed tests were carried out.... one on initial move, and another 3 hours later.... both with the same resulting figures
****************************************************************************************************************************************************************************************
BT speed test 13:40 sat 7 nov ( router in master socket)
Results Image not loaded
Test1 comprises of Best Effort Test: -provides background information.
Download  Speed
644 Kbps

0 Kbps 1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 644 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :1504 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
*******************************************************************************************************************************************************
16:58 Sat 7 November
Test1 comprises of Best Effort Test: -provides background information.

Download  Speed
641 Kbps

0 Kbps 1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 641 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :1504 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps

***************************************************************************************************************************************************************************
The router stats (Prior to the move )are as follows
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
16:15 Friday 6 Nov
ADSL Statistics
Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect

                                Downstream Upstream
Rate (Kbps):               1120          448

SNR Margin (dB):        8.3            19.0
Attenuation (dB):          63.5          25.0
Output Power (dBm):       12.3          17.3

............................................................................................
17:07 Friday 6 Novemebr
ADSL Statistics
Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect

                                  Downstream    Upstream
Rate (Kbps):               1120          448

SNR Margin (dB):         8.4                19.0
Attenuation (dB):          63.5        25.0
Output Power (dBm):  12.3          17.3

==========================================================================================================================
Statistics from the router after the move.......
(router in master socket )
– time 13:45 Sat 7 November 2009

Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect

                                    Downstream Upstream
Rate (Kbps):           1504                  448

SNR Margin (dB): 9.1                19.0
Attenuation (dB):  63.5                  24.5
Output Power (dBm): 12.3                18.2
....................................................................................
14:57 Sat 7 November
ADSL Statistics
Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect

                                  Downstream Upstream
Rate (Kbps):         1504                448

SNR Margin (dB):  9.6                       19.0
Attenuation (dB):  63.5                24.5
Output Power (dBm): 12.3                18.2
.........................................................................................
16:05 Sat 7 November
ADSL Statistics
Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect

                                Downstream Upstream
Rate (Kbps):         1504                448

SNR Margin (dB):   8.9                19.0
Attenuation (dB):  63.5                  24.5
Output Power (dBm): 12.3                18.2
...................................................................................
17:02 Sat 7 November
ADSL Statistics
Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect

                            Downstream Upstream
Rate (Kbps):   1504            448

SNR Margin (dB): 9.1                  19.0
Attenuation (dB):  63.5  24.5
Output Power (dBm): 12.3  18.2
...........................................................................
So.... If it is possible , would someone at Plusnet, please get my profile increased, and let me return my router to the place where it has the least SNR to contend with?
Still Stubborn.... !

[#7]

Stands back to be shouted at 
You aren't going to like this.
Summary
Speed in master socket 1504 kbps
Speed in normal socket 1120 kbps
Noise margin is irrelevant - it is a default 9dB noise margin in both cases
If you want to get back to a 1000kbps IPprofile you are either going to have to use the master socket or fix your internal wiring.
There is nothing whatsoever Plusnet can do - it is all down to you.
You could try fitting an iPlate which may help

[#8]

Still Stubborn.... the whole point of this posting was that PRIOR TO MY CHANGE OF PRODUCT ..... I was getting a regular speed of 1.4 meg. and I was happy with that
because of sloppy changeover, causing me to re-boot my router, my speed has dropped....
It has nothing to do with my wiring............ I repeat................ my wiring has not changed. my speed has.... my product has changed, my wiring hasn`t, my speed has....
OK?

[#9]

Gery your speed has dropped because you did 10 resynches in a short period  of time, you are now in the initial training period that can ake up to ten days to get back to where it should be, earlier this year I had a mysterious resynch drop of and that took three days to get back

Result Id Time (timestamp) IP Address Download speed (kbps) Upload Speed (kbps) Date (YYYY-MM-DD) Time (hh:mm)
4320375 1247667774 87.114.136.100 457 381 15/07/09 14:22:00
4326544 1247726244 87.114.136.100 674 382 16/07/09 06:37:00
4326547 1247726278 87.114.136.100 461 379 16/07/09 06:37:00
4326690 1247728093 87.114.20.95 478 381 16/07/09 07:08:00
4328129 1247740628 87.114.20.95 465 380 16/07/09 10:37:00
4331540 1247765507 87.114.20.95 473 381 16/07/09 17:31:00
4337969 1247829845 87.112.55.44 466 368 17/07/09 11:24:00
4346490 1247923658 87.112.80.34 6311 380 18/07/09 13:27:00
4348309 1247940049 87.112.80.34 6673 380 18/07/09 18:00:00
4440337 1248787441 87.112.80.34 6664 367 28/07/09 13:24:00

[#10]

Why did I do 10 resynchs? 
Because I was bored? 
NO.... Because I could not connect to the internet, and thought I had a faulty router.....
WHY did I think that?
Because Plusnet blocked my connection, sometime after midnight on Sunday, and Before 8 am on Monday morning, without telling me.....
WHY did Plusnet block my connection ?  Because I had not paid my bill?  NO... Because I had gone over my limit?  NO  ...
I was 24 hours into my new "unlimited " Product.... which somehow became very limited when they blocked my connection.

[#11]

I understand your frustration Shutter, but you are becoming repetitive and not listening to the good advice you are getting?
Yup!  The reason you did what you had to is now well understood - but the fact remains that the "Problem"  is a feature of the way ADSL (at least in the BT implementation ) works.  On a long line with high attenuation you are likely to get this result and it  *WILL*  take up to 10 days for the system to recover.  There is little (if anything?) that can be done  to shorten this elapsed time.
Follow the advice from people like JELV and minimise the extent of the problem.  Getting all exasperated here will have no effect at all on solving the problem.
Calm down / Chill out
Maurice

[#12]

Thank you for those kind words....
I am quite calm, and resigned to the facts you mention and  despite the fact  I am still waiting for a response from my ticket .
I have read and taken in, the advice by jelv and others, (and it has made little difference as already pointed out)  but my router cannot stay where it is, as it is not safe from a fire point of view, and also because of the long extension lead needed to power it from another rooom.  I will have to move it back to it`s "normal" position, where it has been functioning at 1.4 meg  My wiring of the extensions is as good as any BT engineer could do, I am fully confident that it could not be "improved", except by laying down gold covered cable sheathed in two layers of copper braiding.
Unfortunately, moving it from the back room to the front of the house, has only shortened the length of wire from the exchange to the router by about 10 metres, and as you will observe from the stats already posted, that has made no difference to the attenuation figure....but has increased the SNR figure....(which, by default, proves my wiring is not faulty)  Yes, it shows an increase in the download speed, but that should also increase when the router has been in it`s normal position for another 7 days or so.  hopefully back to what it before.

[#13]

Hi Shutter,
well sound advice from Maurice. However, if you would like me to, I'll correct a few myths and misconceptions and give some advice that may help you to recover your speed and profile sooner rather than later, and possibly do a little better than previously.
Edit: PM noted, will do 
2nd edit: JFTR I don't think there is a "training period" as such going on here p-p, probably not a good use of terminology.

[#14]

UPDATE..... my router has been returned to it`s "normal" position, and although the speed has dropped from the master socket of 1504 to 1280
check out the SNR figure compared to being in the master socket....(. As high as 9.4 )
Mode:  G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect

                                Downstream Upstream
Rate (Kbps):             1280            448

Do I need to sort out my wiring or what?
SNR Margin (dB):         8.1              20.0
Attenuation (dB):          63.5        25.0
Output Power (dBm):  12.1          17.4

Do I need to sort out my wiring or what?

[#15]

Oh dear!
You need to try for higher speed with same margin or same speed with higher margin or both higher.
Lower speed and same margin = 
Same speed with lower margin = 
Lower speed AND lower margin =