cancel
Showing results for 
Search instead for 
Did you mean: 

Broadband speed really slow.

Snellz
Hooked
Posts: 8
Registered: ‎20-11-2018

Broadband speed really slow.

Our broadband speed has been getting slower and it seems we are only getting a maximum of 2.4mbps.
1 REPLY 1
OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 65
Registered: ‎09-10-2018

Re: Broadband speed really slow.

Hi @Snellz, thanks for your post.

 

On testing your line, we're showing that the router is receiving 3.2mbps, which is within the expected estimates for the line itself.

 

Are you able to confirm whether you're experiencing the slower speeds over both wired Ethernet and wireless connections, or is it solely wireless?

 

If it's solely wireless, I'd recommend taking a look at the guides here.

 

If you're also experiencing the slow speeds on your wired connections, I'd recommend taking a look at these guides.

 

Please let us know how you get on.