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Broadband speed poor

Andyukuk
Dabbler
Posts: 13
Registered: ‎30-11-2013

Broadband speed poor

Hi and may i wish every one a very merry xmas and a good new year.
I have just joined plus net on a phone and broadband package which i have to say where both connected on the days they promised.... my only concern at the moment is the fact
im only getting test results of around  0.50 downloads  and around 0.23 uploads  ? I do realise it takes around 10 days to stablise. on the btwholesale test it does say max achievable speed 0.50 which concerne me a little  ( Its taking ages to do any updates etc ) . My question  to the forum should i be waiting till after 10 days or do i need to contact customer support sooner rather than later Huh
Being of the older race im not street wise to all the internet settings etc etc and probably not the best at putting things in writing .
14 REPLIES
Moderator
Moderator
Posts: 27,070
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Registered: ‎14-04-2007

Re: Broadband speed poor

Support will probably ask you to wait until the 10 days is up.

Customer and Forum Moderator. Windows 10 Firefox 62.0.3 (64-bit)

Community Veteran
Posts: 26,720
Thanks: 934
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Registered: ‎10-04-2007

Re: Broadband speed poor

What was the speed estimate given when you signed up?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
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Registered: ‎15-06-2007

Re: Broadband speed poor

Please post the router stats as asked for here http://community.plus.net/forum/index.php/topic,96155.0.html
Apprentice
Grafter
Posts: 614
Registered: ‎04-11-2008

Re: Broadband speed poor

@ Andyukuk
It's best to have the computer connected to the router by ethernet cable when doing tests rather than using a wireless connection.
What results do you get from this test >
http://speedtest.btwholesale.com/
Do the test then once you have got the result of that initial speed test click on the tab at the bottom of that page called "Further Diagnostics" and record the full results and post them back on here.
Andyukuk
Dabbler
Posts: 13
Registered: ‎30-11-2013

Re: Broadband speed poor

Hi
Many thanks for every ones replies i was expecting about 1.5  as told when I sined up, i have run the test as asked and posted below. ( hope i did it right) i guess if its the best i can get just have to put up with it though.
I have computer linked to router with cable .




1. Best Effort Test:  -provides background information.
Download  Speed
0.33 Mbps
 
0 Mbps 0.5 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.33 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
Additional Information:
Your DSL Connection Rate :0.77 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.35 Mbps

If you wish to discuss these results please contact your Broadband Service Provider.
If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.
Your test has completed please close this window to exit the performance tester.

Please visit the FAQ if you are unable to understand the test results.

 
     



Notes:
If your download speed lies in this range then your connection seems to be working fine.

Notes:
The Download Speed is the average rate that was achieved during this test.

Notes:
Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your router configuration.
Your IP profile is always less than the line rate and is normal on any network.


Community Veteran
Posts: 38,460
Thanks: 1,031
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Registered: ‎15-06-2007

Re: Broadband speed poor

Something is a bit adrift there
The IP profile doesn't match the sync speed if you were on 21CN so you must be on 20CN and it will take a couple of days to increase to 0.5Mbps
Referring to my original post - we need the stats from your router
Andyukuk
Dabbler
Posts: 13
Registered: ‎30-11-2013

Re: Broadband speed poor

Hi Jim
Is it the part posted now or something else, sorry to be so dim
DSL Connection 
View more...
   

Uptime: 0 days, 1:25:56

Bandwidth (Up/Down) [kbps/kbps]: 448 / 768

Data Transferred (Sent/Received) [MB/MB]: 3.07 / 16.92



 
--------------------------------------------------------------------------------
Internet 

View more...
   

Link Status: IPv4 connected

IPv6 disconnected

Type: PPPoA

Uptime: 0 days, 1:25:37

IPv4 Address: 87.115.43.137

Data Transferred (Sent/Received) [MB/MB]: 2.93 / 14.94



Community Veteran
Posts: 38,460
Thanks: 1,031
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Registered: ‎15-06-2007

Re: Broadband speed poor

assuming you have a Plusnmet router this gives it http://192.168.1.254/cgi/b/dsl/dt/?ce=1&be=0&l0=1&l1=0 and this is from mine

Link Information

Uptime: 1 day, 18:25:54
DSL Type: ITU-T G.992.3
Bandwidth (Up/Down) [kbps/kbps]: 888 / 3.680
Data Transferred (Sent/Received) [MB/GB]: 184,83 / 1,32
Output Power (Up/Down) [dBm]: 12,7 / 0,0
Line Attenuation (Up/Down) [dB]: 26,4 / 49,5
SN Margin (Up/Down) [dB]: 10,0 / 5,1
Andyukuk
Dabbler
Posts: 13
Registered: ‎30-11-2013

Re: Broadband speed poor

Hi jim
Many thanks for being so patient.
DSL Connection 
Link Information
   

Uptime: 0 days, 1:40:42

DSL Type: ITU-T G.992.1

Bandwidth (Up/Down) [kbps/kbps]: 448 / 768

Data Transferred (Sent/Received) [MB/MB]: 3.82 / 17.49

Output Power (Up/Down) [dBm]: 11.9 / 15.1

Line Attenuation (Up/Down) [dB]: 31.5 / 63.5

SN Margin (Up/Down) [dB]: 10.0 / 6.8

System Vendor ID (Local/Remote): TMMB / ----

Chipset Vendor ID (Local/Remote): BDCM / ALCB

Loss of Framing (Local/Remote): 0 / -

Loss of Signal (Local/Remote): 0 / -

Loss of Power (Local/Remote): 0 / -

Loss of Link (Remote): -

Error Seconds (Local/Remote): 42 / -

FEC Errors (Up/Down): 8 / 4,658

CRC Errors (Up/Down): 3 / 63

HEC Errors (Up/Down): - / 105


Community Veteran
Posts: 38,460
Thanks: 1,031
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Registered: ‎15-06-2007

Re: Broadband speed poor

It looks as though that is as good as you are going to get
One thing to check
If you go here http://usertools.plus.net/exchanges/ what does it say about WBC on 21CN
I note that your connection has only been up for about 1 hr 40 mins - you may have to wait another 3 days for the IP profile to change providing the line doesn't resync in the meantime
To see if we can improve things a bit - do you have a modern master socket with a removable lower part and can you describe your house telephone wiring - are there any more telephone points other than the master
Andyukuk
Dabbler
Posts: 13
Registered: ‎30-11-2013

Re: Broadband speed poor

Hi Jim
I have been online since wednesday but did read to turn router on off about 3 times a day for first few days.  The bt line comes into my bungalow underground which looks like some kind of armoured cable into a junction box outside,  it then enters into the loft to a bt connection box... there are 2 extensions in bungalow both installed by bt at some time...........( only moved into property 2 weeks ago )
I have tried router in all three boxes ...    all the same speeds.
Looks like ile just have to wait for fibre in village .......
Community Veteran
Posts: 38,460
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Registered: ‎15-06-2007

Re: Broadband speed poor

Quote from: Andyukuk
I have been online since wednesday but did read to turn router on off about 3 times a day for first few days. 
That is completely wrong advice
Andyukuk
Dabbler
Posts: 13
Registered: ‎30-11-2013

Re: Broadband speed poor

Hi Jim
I will leave it all on and see if it improves in a few days time.  many thanks for your time.
Community Veteran
Posts: 26,720
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Registered: ‎10-04-2007

Re: Broadband speed poor

The best speed possible, assuming that the master socket in the loft has a removable lower half, would be to use a filtered socket in the loft and have the router up there. That isolates the other two extensions from the broadband.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)