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Broadband speed not right yet

elkieluca
Grafter
Posts: 204
Registered: 21-08-2010

Broadband speed not right yet

Hi when the engineer left two days ago he had fixed the outside wiring which had rotted and said now my speed should be at least 16 - 17 Mbps.  But it's stayed at 13 Mbps.  Could someone take a look at this for me please. 
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,056
Thanks: 445
Fixes: 161
Registered: 01-01-2012

Re: Broadband speed not right yet

I think he may have been referring to the actual sync speed rather then throughput speed.
Your profile on our and our suppliers systems is set at around 15mbps so you should be getting this.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
elkieluca
Grafter
Posts: 204
Registered: 21-08-2010

Re: Broadband speed not right yet

Thanks Matthew do you mean I should be getting 15 as it's still just making 13 Mbps. 
Superuser
Superuser
Posts: 11,264
Thanks: 2,699
Fixes: 22
Registered: 22-08-2007

Re: Broadband speed not right yet

Hi Mary,
Can you please post your router stats?
Were you DATA speed tests performed over a wireless or wired connection (PC to router)?
Kevin
elkieluca
Grafter
Posts: 204
Registered: 21-08-2010

Re: Broadband speed not right yet

My broadband speed has gradually risen to 16.14 Mbps since the engineer was here so it's all good now.
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Broadband speed not right yet

Excellent, that sounds a lot closer to where it should be.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff