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Broadband speed just dropped?

jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Broadband speed just dropped?

My broadband speed is around 17mbps but suddenly tonight my speed has dropped to around 9mbps?
10 REPLIES
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: Broadband speed just dropped?

For some reason my IP profile has dropped my broadband speed has dropped and I don't know why. These were the results of my BT diagnostics test:
Download speed achieved during the test was - 8.97 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 9.54 Mbps
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Broadband speed just dropped?

Are your speeds back to normal now?
Chris Pettitt
Cloud Environments Engineer
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: Broadband speed just dropped?

nope my speed has dropped even more, these are the BT diagnostics results i have just done:
Download speed achieved during the test was - 6.16 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 18.09 Mbps
Plusnet Help Team
Plusnet Help Team
Posts: 12,859
Thanks: 115
Fixes: 35
Registered: 27-04-2007

Re: Broadband speed just dropped?

Hi Jason,
I've updated the profile back to 18100kbps for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: Broadband speed just dropped?

thank you adam and also my broadband just disconnected again just now and speeds are still slow
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: Broadband speed just dropped?

my speeds are still slow and it takes ages for the internet to even load
Plusnet Help Team
Plusnet Help Team
Posts: 12,859
Thanks: 115
Fixes: 35
Registered: 27-04-2007

Re: Broadband speed just dropped?

Sorry to hear that Jason, you might want to try again now in case that was a bit soon after the profile change.
What does a test at http://speedtest.btwholesale.com/ show you?
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
jasonfreeman
Grafter
Posts: 366
Registered: 29-10-2013

Re: Broadband speed just dropped?

Much better, the results now show:
Download speed achieved during the test was - 17.3 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 18.09 Mbps
colly05
Newbie
Posts: 3
Registered: 25-02-2014

Re: Broadband speed just dropped?

wow your lucky mine droped a while back and it took 2 days for plus just to reply to my ticket
thesawdust
Grafter
Posts: 384
Registered: 28-10-2013

Re: Broadband speed just dropped?

Jason is on ADSL2+ you are on Fibre
PlusNET can reset lines remotely on ADSL2+ but can't on Fibre  Cheesy