Broadband speed issue
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Broadband speed issue
09-03-2014 12:55 PM
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jim:red All caps in title changed as per the Forum Rules mod:end
Re: BROADBAND SPEED ISSUE
09-03-2014 1:16 PM
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Can you have a quick look at this thread and post your router stats using the guide on that thread ? (Points 1-3)
http://community.plus.net/forum/index.php/topic,96155.0.html
This will give us all an idea of your connection speeds, what your line is capable of, any excessive errors and much more info.
Re: BROADBAND SPEED ISSUE
09-03-2014 1:34 PM
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Re: Broadband speed issue
09-03-2014 2:02 PM
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Re: Broadband speed issue
09-03-2014 2:24 PM
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Re: Broadband speed issue
09-03-2014 2:47 PM
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Best Effort Test: -provides background information.
Download Speed
1.08 Mbps
0 Mbps 2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.08 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.79 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.18 Mbps
0 Mbps 0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.18Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Re: Broadband speed issue
09-03-2014 3:32 PM
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Can you post your router stats up as well (you can get them from following the link I gave you before)
Re: Broadband speed issue
09-03-2014 4:04 PM
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Re: Broadband speed issue
09-03-2014 4:10 PM
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DSL Connection
Link Information
Uptime: 0 days, 2:39:41
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 348 / 2,037
Data Transferred (Sent/Received) [MB/GB]: 910.98 / 3.27
Re: Broadband speed issue
09-03-2014 4:12 PM
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Re: Broadband speed issue
09-03-2014 4:18 PM
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Re: Broadband speed issue
09-03-2014 4:27 PM
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DSL Connection
Link Information
Uptime: 0 days, 3:00:46
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 348 / 2,037
Data Transferred (Sent/Received) [MB/GB]: 912.41 / 3.27
Output Power (Up/Down) [dBm]: 11.8 / 17.1
Line Attenuation (Up/Down) [dB]: 38.5 / 68.5
SN Margin (Up/Down) [dB]: 7.9 / 6.7
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 18 / 0
Loss of Signal (Local/Remote): 2 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 103 / 19
FEC Errors (Up/Down): 14,824 / 9,115
CRC Errors (Up/Down): 341 / 8
HEC Errors (Up/Down): 953 / 21
Pick a task...
Restart my Technicolor Gateway
Re: Broadband speed issue
09-03-2014 5:06 PM
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Re: Broadband speed issue
09-03-2014 5:10 PM
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Have you been asked to do a quiet line test yet ? You dial 17070 (preferably from a wired phone - not cordless) and choose the quiet line test and listen for any crackling or hissing on the line.
You may also have been asked to remove the front plate from your master socket (where your router plugs in) and try using the test socket behind it.
Re: Broadband speed issue
09-03-2014 5:15 PM
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