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Broadband speed has reduced by 50%

maxfine
Newbie
Posts: 2
Registered: ‎25-08-2016

Broadband speed has reduced by 50%

Good Morning.

 

My broadband speed has dropped by 50% over the pass two days.

Below are my router stats.

Line Status:Connected

DSL Modulation Type:ADSL_2plus

Annex Type:Annex A/L

 

  Upstream Downstream
Current Rate (Kbps) 712 2739
Max Rate (Kbps) 944 2544
SNR Margin (dB) 4.6 2.1
Line Attenuation (dB) 31.2 50
Errors (Pkts) 0 0

 

Has there been a profile change on my account?  I have been achieving a constant 6Mb connection over the past 12 months.

 

Thanks

 

 

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 6,138
Thanks: 595
Fixes: 231
Registered: ‎01-01-2012

Re: Broadband speed has reduced by 50%

Our tests are shown what's known as a 'High Resistance' fault.

Have you gone through all the steps here?

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
maxfine
Newbie
Posts: 2
Registered: ‎25-08-2016

Re: Broadband speed has reduced by 50%

Hi Matthew

The modem is plugged into the master socket has been re-booted, the microfilter has been changed but I see no change in the connection speed.  We have had no problems since we have been with Plusnet and have had quite a stable 5-6Mb connection speed for the past 36 months while we have been at the property.

 

Thanks

 

Mark

Plusnet Help Team
Plusnet Help Team
Posts: 6,138
Thanks: 595
Fixes: 231
Registered: ‎01-01-2012

Re: Broadband speed has reduced by 50%

In that case I'd recommend raising this at https://faults.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team