Broadband speed extremely slow

[#1]

Our broadband speed has been extremely slow for two days (since Sunday). We are basically unable to get into any website, including Outlook to access our emails. I am having to login to Plusnet using my mobile phone data. I will be working from home tomorrow using VPN so we really need this sorting. I have tried phoning Plusnet three times, was disconnected twice and on the third call was told they are not taking calls. Help?!

[#2]

Hi AndyBee - us too! We're not able to load tabs/emails with much success. We're unable to get hold of Plusnet now on the phone or via webchat - we were directed to the community pages on a recorded message. We're currently hot-spotting off of our mobile data on a laptop.

Not sure what we can do?

Any one got any suggestions?

Thanks, Polly

[#3]

i'm in the same situation, i opened a thread about it, but not had any replies yet, really wish they would get this issue sorted out, i thought it was just me having the problems as i had this issue about 3 to 4 months ago also.. which resulted in a new router

[#4]

I have just tried connecting to our office systems via VPN and I am not having any success. It's been working fine for the last two weeks. Looks like I'm going to have to go into the office tomorrow as I work for a statutory service. Thanks Plusnet!