Broadband speed erratic
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- Broadband speed erratic
23-04-2017 11:56 AM
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Hi, could somebody please have a look at my connection? I normally have a constant 16-18Mb download speed, but Speedtest is showing between 2 and 5 and it's completely erratic. It's having a serious impact on my online gaming! Thanks.
Fixed! Go to the fix.
Re: Broadband speed erratic
24-04-2017 11:25 AM
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Hi there,
I've tested your line and there are no obvious issues, the connection from router to exchange is over 19Mbs/s and your line isn't dropping out either:
Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 5.6 | 20.6 |
SNR Margin: | 6.5 | 6.1 |
Errored Seconds: | 9 | 11 |
HEC Errors: | 8 | |
Cell Count: | 4717 | 8109 |
Speed: | 1071 | 19203 |
Maximum Stable Rate (KBPS): | 19296 | Fault Threshold Rate (KBPS): | 15437 |
Mean Time Between Retrains (Seconds): | 86400 | Mean Time Between Errors Upstream (Seconds): | 86400 |
Indicative Line Quality: | A | Mean Time Between Errors Downstream (Seconds): |
115 |
Re: Broadband speed erratic
24-04-2017 3:01 PM
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Thank you for your reply. I ran a bt speedtest last night and it showed the same results as you. Seems to be working normally now. Although I am still getting packet loss now and again when online gaming. Could I ask though, when I first joined PlusNet years ago, I was hitting 19Mbs/s but now I am 16.5Mbs/s. Think my noise margin or something was increased? As an experiment, could I have this put back to how it was (3?) so that my speed increases back to 19Mbs/s levels?
Re: Broadband speed erratic
28-04-2017 9:18 AM
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Re: Broadband speed erratic
29-04-2017 8:51 AM
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Thank you. I will give it a day or so to see what happens. Although I've seen my router reboot twice in the space of an hour already this morning, but I'm hoping it's meant to do that to adjust to the new parameters?? I'm getting speeds of 18.03 now, which is amazing. But if it keeps disconnecting than I may have to get you to change it back how it was annoyingly. I'll let you know.
Re: Broadband speed erratic
29-04-2017 8:52 PM - edited 30-04-2017 4:44 PM
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Soooo, experiment failed. Had random connection loss at 3db. Asked PlusNet chat to put my SNR margin back up. It's fixed the connection loss, however my speed is now worse than it was before. At 15.5mb/s. Think I was on 6db before and had 16.5mb/s. Is there an in-between snr I could try at like 4.5db? See if it still works?
30-04-2017 5:06 PM
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Re: Broadband speed erratic
30-04-2017 5:29 PM
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