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Broadband speed dropping

Lodge01
Grafter
Posts: 86
Registered: 26-10-2012

Broadband speed dropping

Hi, could someone please look into this for me?
Download speed has drastically dropped, & the connection is getting close to being unusable!
Thank you!


1. Best Effort Test:  -provides background information.

Download  Speed
0.88 Mbps
 
0 Mbps 7.15 Mbps
Max Achievable Speed

Download speedachieved during the test was - 0.88 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
IP Profile for your line is - 7.15 Mbps

 
       


10 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,010
Thanks: 145
Fixes: 47
Registered: 27-04-2007

Re: Broadband speed dropping

Hi @Lodge01
Tests aren't showing me any obvious problems so I'd advise heading to http://faults.plus.net if that's still an issue.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 26,637
Thanks: 868
Fixes: 10
Registered: 10-04-2007

Re: Broadband speed dropping

Does https://portal.plus.net/my.html?action=data_transfer_speed say your current line speed is 7.15Mb? If it does I suggest you try a single disconnect/connect via the router interface to see if that restores normal speeds.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Lodge01
Grafter
Posts: 86
Registered: 26-10-2012

Re: Broadband speed dropping

Hi again, Thanks for replies!
Returned an extremely poor 0.14mbps speed test result today.
Estimated line speed:8Mb (Download speed could vary depending on line conditions.
Estimates are the maximum speeds that your phone line can support.
These speeds are dependent on the package you choose.)  - Checked on 2013-10-12 14:27:44
Current line speed:7.15 Mb

Have reset & interfaced with router, dis/reconnected service. Only just a mild improvement in speed.
Checking connectivity reveals frequent dropouts to gateway & DNS server 1 + 2.
Surprised to learn your not detecting this at your end!
Have checked all cables at my end, all is as it should be!
Will follow your fault link next.
Lodge01
Grafter
Posts: 86
Registered: 26-10-2012

Re: Broadband speed dropping


Error
 

Sorry, An error occurred whilst processing your request.
The error has been recorded and our website team will investigate. Please try again later.

The above has twice been the end result of performing survey at http://faults.plus.net.
Please advise!
Lodge01
Grafter
Posts: 86
Registered: 26-10-2012

Re: Broadband speed dropping


Can someone at Plusnet please help us fix this. Or at least offer some type of explanation.
We're unable to even use for leisure, in one family members case, complete very necessary work.
We're getting an Error message on the 'Faults link' previously posted.
Plusnet Help Team
Plusnet Help Team
Posts: 13,010
Thanks: 145
Fixes: 47
Registered: 27-04-2007

Re: Broadband speed dropping

Hi @Lodge01
A ticket has been raised to a "test errors" pool which means our faults team will be picking up what info we have so far and will be in touch ASAP with an update or if we need any other info from you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Lodge01
Grafter
Posts: 86
Registered: 26-10-2012

Re: Broadband speed dropping

O.k.
Thanks Adam!!!
Lodge01
Grafter
Posts: 86
Registered: 26-10-2012

Re: Broadband speed dropping

Hi again, just letting you know I've had no contact from the PN team since Monday.
Here are our Router Stats:-
   

Uptime: 2 days, 2:08:46

DSL Type: ITU-T G.992.1

Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128

Data Transferred (Sent/Received) [MB/GB]: 206.10 / 1.42

Output Power (Up/Down) [dBm]: 12.0 / 19.8

Line Attenuation (Up/Down) [dB]: 15.5 / 28.5

SN Margin (Up/Down) [dB]: 22.0 / 13.3

System Vendor ID (Local/Remote): TMMB / ----

Chipset Vendor ID (Local/Remote): BDCM / TSTC

Loss of Framing (Local/Remote): 8 / -

Loss of Signal (Local/Remote): 1 / -

Loss of Power (Local/Remote): 0 / -

Loss of Link (Remote): -

Error Seconds (Local/Remote): 22 / -

FEC Errors (Up/Down): 11 / 3,898

CRC Errors (Up/Down): 7 / 18

HEC Errors (Up/Down): - / 18 / 67

And the current line speed:-
Plusnet Help Team
Plusnet Help Team
Posts: 13,010
Thanks: 145
Fixes: 47
Registered: 27-04-2007

Re: Broadband speed dropping

Hi there,
Glad to see you've had some replies to the ticket since you posted. It looks like we're just waiting for an issue preventing us from running a certain diagnostic test from being fixed, hoping to see that done today.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Lodge01
Grafter
Posts: 86
Registered: 26-10-2012

Re: Broadband speed dropping

Good Morning,
Broadband appears to be back to around normal capacity this morning!

Your assistance in getting it sorted is very much appreciated!!
Cheer Adam. Cheers PlusNet!!