Broadband speed dropping
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Broadband speed dropping
05-01-2014 11:17 PM
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Download speed has drastically dropped, & the connection is getting close to being unusable!
Thank you!
1. Best Effort Test: -provides background information.
Download Speed
0.88 Mbps
0 Mbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.88 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
IP Profile for your line is - 7.15 Mbps
Re: Broadband speed dropping
06-01-2014 11:20 AM
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Tests aren't showing me any obvious problems so I'd advise heading to http://faults.plus.net if that's still an issue.
Re: Broadband speed dropping
06-01-2014 11:41 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Broadband speed dropping
06-01-2014 2:21 PM
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Returned an extremely poor 0.14mbps speed test result today.
Estimated line speed:8Mb (Download speed could vary depending on line conditions.
Estimates are the maximum speeds that your phone line can support.
These speeds are dependent on the package you choose.) - Checked on 2013-10-12 14:27:44
Current line speed:7.15 Mb
Have reset & interfaced with router, dis/reconnected service. Only just a mild improvement in speed.
Checking connectivity reveals frequent dropouts to gateway & DNS server 1 + 2.
Surprised to learn your not detecting this at your end!
Have checked all cables at my end, all is as it should be!
Will follow your fault link next.
Re: Broadband speed dropping
06-01-2014 2:51 PM
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Error
Sorry, An error occurred whilst processing your request.
The error has been recorded and our website team will investigate. Please try again later.
The above has twice been the end result of performing survey at http://faults.plus.net.
Please advise!
Re: Broadband speed dropping
06-01-2014 9:24 PM
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Re: Broadband speed dropping
07-01-2014 1:00 PM
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A ticket has been raised to a "test errors" pool which means our faults team will be picking up what info we have so far and will be in touch ASAP with an update or if we need any other info from you.
Re: Broadband speed dropping
07-01-2014 2:03 PM
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Thanks Adam!!!
Re: Broadband speed dropping
08-01-2014 5:28 PM
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Here are our Router Stats:-
Uptime: 2 days, 2:08:46
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128
Data Transferred (Sent/Received) [MB/GB]: 206.10 / 1.42
Output Power (Up/Down) [dBm]: 12.0 / 19.8
Line Attenuation (Up/Down) [dB]: 15.5 / 28.5
SN Margin (Up/Down) [dB]: 22.0 / 13.3
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 8 / -
Loss of Signal (Local/Remote): 1 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 22 / -
FEC Errors (Up/Down): 11 / 3,898
CRC Errors (Up/Down): 7 / 18
HEC Errors (Up/Down): - / 18 / 67
And the current line speed:-
Re: Broadband speed dropping
10-01-2014 12:07 PM
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Glad to see you've had some replies to the ticket since you posted. It looks like we're just waiting for an issue preventing us from running a certain diagnostic test from being fixed, hoping to see that done today.
Adam
Re: Broadband speed dropping
14-01-2014 6:08 AM
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