Broadband speed dropped ...

[#1]

Transferred over from BT Friday 19/1 - all well immediately. Then away from home till yesterday (Tuesday 22/1) and broadband fine last night. Today the speed is so slow that logging onto the laptop is painful; can’t play any videos/stream tv/access websites properly on laptop/mobile phone. No open errors showing; phone line sounds ok; router is set up properly (and hasn’t been tampered with); green lights all round. Not the greatest start to the relationship. Any ideas? TIA

[#2]

Sorry to hear you're experiencing speed issues @serendipity40.

Do you experience the same issues on both a wired and wireless connection?

If you do, please could you run through our troubleshooting guides Here, and if you continue to experience the same problems after this, please report the issue over at https://faults.plus.net

If you could let us know once you've done this, we'll be able to get the ticket picked up and raised with our suppliers for further investigation.