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Broadband speed dropped a few days ago

Ngee
Dabbler
Posts: 15
Registered: 15-08-2013

Broadband speed dropped a few days ago

Hi
Whilst my broadband has never been the fastest, being both fairly rural and at the end of a long bit of copper, it has always been pretty consistently around 2.5mb.
A few days ago it dropped, and everything feels sluggish.
My Netgear router is still connecting at the rate I would expect:
                            Downstream Upstream
Link Rate           3136 Kbps     448 Kbps
Line Attenuation 45.0 dB         26.0 dB
Noise Margin     14.4 dB         19.0 dB

And according to the PlusNet site:
Current line speed: 2.5 Mb

But the BT Wholesale speedtester is showing something rather different  Sad
Download speed achieved during the test was - 0.47 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
Additional Information:
Your DSL Connection Rate :3.14 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.5 Mbps

Nothing has changed within the house - no wiring changes, no new telecoms equipment etc to explain this.  The router isn't plugged into the master socket, since it's fairly inaccessible, and I don't have a spare microfilter to hand to swap out.
Any immediate thoughts/suggestions?

7 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Broadband speed dropped a few days ago

<img src="http://community.plus.net/visualradius/generated/image13765587596293.png"/>
Bit of an outage last night, with a couple of drops beforehand. I suspect that's the culprit. Possibly local work on your exchange?
It should pick up soon provided your current sync rate is maintained, but please let us know if not - or if it drops again.
Ngee
Dabbler
Posts: 15
Registered: 15-08-2013

Re: Broadband speed dropped a few days ago

Thanks for looking at this Matt.
How long is "soon" - an hour, a few hours, 24 hours? (impatient kids nagging!)
Should I expect to see reconnections, or will the download rate just "improve"?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Broadband speed dropped a few days ago

Officially I believe it's 72 hours, but you might be able to hurry it along by resyncing once a day - though please disconnect via the router's web page before powering down and up again as otherwise it might be seen as a faulty drop in connection.
I'd be happy to look at an SNR reset but not this soon after the drops - we'll see how it is overnight tonight then look again tomorrow.
Ngee
Dabbler
Posts: 15
Registered: 15-08-2013

Re: Broadband speed dropped a few days ago

Matt
Thank you for your continued attention.  And thank you for the suggestion of disconnecting via the router before powering down to avoid problems - a mental note has been made for future.
I'm pleased to say that within the last thirty minutes or so normal service has been resumed - the blistering 2.5mbps is once again mine!!!!  Wink  Smiley
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Broadband speed dropped a few days ago

Ah, fantastic - hope it stays there this time Smiley
Ngee
Dabbler
Posts: 15
Registered: 15-08-2013

Re: Broadband speed dropped a few days ago

Matt
Sadly, after most of the day being fine, by yesterday evening speeds had dropped back down to 0.5mbps, and later in the evening I've been unable to connect at all.  The router connection speeds kept dropping, until they bottomed out at c. 480kbps!
During the afternoon I was able to run the enhanced BT Wholesale 3rd test, which reported unacceptable performance.
I was still unable to connect this morning, but am at work now so I've no idea what the current state is.
Would someone be able to have a look at this?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Broadband speed dropped a few days ago

Just tested the line and it does show that a possible fault has been found, though if we raise it we'll need to book an engineer pretty much straight away. That in mind I'd strongly recommend running through the checks at http://faults.plus.net - this will pass a ticket through to our faults team anyway so if you could do that it'd prove the fault is external to your premises and have the fault ready for investigation Smiley