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Broadband speed drop after line repair

FIXED
ajax
Grafter
Posts: 42
Registered: 30-10-2007

Broadband speed drop after line repair

After one week of a noisy phone line, coupled with frequent broadband disconnections, these problems were solved by Openreach replacing a corroded connector on the nearby telegraph pole. Since this was done (three days ago) my broadband speed has declined from around 15Mbps to 0.4Mbps. I understand that it is normal for speed to drop temporarily after such a repair, but to this extent? How long should it take for the speed to recover?

The exchange is in the next road and no further than the nearest green cabinet.

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: Broadband speed drop after line repair

Fix

Sorry to hear that.

The line speeds were restricted due to the phone fault that you had but have now increased.

If you retest the speeds now you should see a improvement.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
ajax
Grafter
Posts: 42
Registered: 30-10-2007

Re: Broadband speed drop after line repair

Yes indeed, it has even increased to 16.5Mpbs. Thank you.

Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: Broadband speed drop after line repair

Glad to hear it!

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team