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Broadband speed day and evening.

pjpjpj
Newbie
Posts: 3
Registered: 17-12-2015

Broadband speed day and evening.

I've recently moved to Plusnet from Sky and the broadband speed seems rather variable. In the daytime I can get around 10mbps whereas in the evening I'm lucky to get 1mbps. Streaming movies from NowTV is near impossible in he evening, just when the kids want to watch them. Never had any problems with speed or streaming with Sky. Is this anything to do with the amount of internet traffic in the evening with Christmas coming? I've done a BT Broadband Availability Checker which says 6.5 to 8 mbps. The BT Wholesale results in the evening are 1.12 mbps download speed, IP profile 12.2 mbps. Also Thinkbroadband results are attached. Any help much appreciated.
5 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Broadband speed day and evening.

You're not connected on your Plusnet details, so it's hard for us to peform too many diagnostics. You can see on the speedtest that it's still showing you're connected on SKY too.
You need to update the connection details stored in your router to use username@plusdsl.net and your account password.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
pjpjpj
Newbie
Posts: 3
Registered: 17-12-2015

Re: Broadband speed day and evening.

Quote from: Chris
You're not connected on your Plusnet details, so it's hard for us to peform too many diagnostics. You can see on the speedtest that it's still showing you're connected on SKY too.
You need to update the connection details stored in your router to use username@plusdsl.net and your account password.

Can I still use my sky hub? If so, what settings do I need to change to use with plusnet? Thanks.
Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 367
Fixes: 136
Registered: 01-01-2012

Re: Broadband speed day and evening.

Sky Hubs are locked so you wouldn't be able to change the details.
I'd recommend taking a router from us or buying one from Currys/PC World etc.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
pjpjpj
Newbie
Posts: 3
Registered: 17-12-2015

Re: Broadband speed day and evening.

Quote from: Matthew
Sky Hubs are locked so you wouldn't be able to change the details.
I'd recommend taking a router from us or buying one from Currys/PC World etc.

Ok. I have a Netgear N150 wireless ADSL2 modem router. Do you have a link for the settings I should use? Thanks.
Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 367
Fixes: 136
Registered: 01-01-2012

Re: Broadband speed day and evening.

That should do the trick.
Settings can be found at the link below.
http://www.plus.net/support/broadband/hardware/broadband-connection-settings.shtml
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team