Has anyone else had this happen to them? I renewed my contract last year when the speed on the contract was 58 - 65mb I have just looked at my account online and it now says 50 - 56mbs..I have never been told of this change, and my speeds have decreased accordingly. If anyone has had a similar occurrence how was it solved?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
In the real world?...not getting what I paid for and signed up to and the sense that the contract details have been altered, and now hovers around the new minimum speed, which according to Plusnet website they won't see it as a fault
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
