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Broadband speed below 38mbps

Posts: 6
Registered: ‎20-01-2019

Broadband speed below 38mbps

My intenet speed recently at any time of day is showing 25mbps (max). Previously this use to show close to the max of 38mbps. Any ideas?

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Posts: 15,890
Thanks: 4,910
Fixes: 233
Registered: ‎24-02-2012

Re: Broadband speed below 38mbps

@niallr You probably have a BT/OR network issue.

For Community members to be able to help, information from these two sites, as screenshots, posted as pictures within the topic, not as attachments:-

BT Broadband(obscuring your phone number) and BTW Performance Tester - Over a wired (Ethernet) connection if at all possible, please report the 'ADDITIONAL DIAGNOSTICS', and sight of the broadband connection status from your Hub (with the 'Username' obscured) would be a good starting point.

For the Hub One -

Navigate from the Home Screen to Troubleshooting > Helpdesk

For the Hub Two -

Navigate from the Home Screen to Advanced Settings > Technical Log > Information

It may also be a good idea to report the results of a Quiet Line Test - dial 17070 option 2 from a (preferably corded) phone. After the confirmation of your phone number, there should be total silence apart from the regular 'Quiet Line Test' announcement. Any other noise - report a PHONE fault first.