Broadband speed been at only upload speed: 0.25mps for the alst week
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Broadband speed been at only upload speed: 0.25mps for the alst week
06-08-2012 8:13 PM
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Today a tech advisor at plus-net ran tests on my line then text me a link and asked to text back the three hourly results, which I have done but do not know where to go from here. And not being the most technologically minded I have got nowhere on these forums due to all the computer jargon, so some plain English would be nice Thanks in advance
Re: Broadband speed been at only upload speed: 0.25mps for the alst week
07-08-2012 11:00 AM
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Everything I can see with your account shows that you are syncing at 17MB/s. Are you using wireless? If so then try with an ethernet cable.
I can see you have run 3 speed tests which our faults team are looking at and they will also test your line.
Are you able to try on another device?
Re: Broadband speed been at only upload speed: 0.25mps for the alst week
07-08-2012 2:08 PM
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I cannot try another device as I only have the one computer, Last night after midnight my speeds returned to completely normal, then this morning,my partner has an iPhone and said from her phone the streaming, loading etc was working 100% ok.
At the moment it seems to be ok again, although the speed test I did an hour ago came back at u/l speed 0.17 Mbps, but just now it has returned to the normal 16-18 Mbps so it seems to be an intermittent problem.
Also have tried the modem in all 3 phone sockets in our house and none seem to make it better or worse (we did subsequently discover that we don't have a test socket??)
Anything else we could try if it goes down again?
James
Re: Broadband speed been at only upload speed: 0.25mps for the alst week
07-08-2012 2:49 PM
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It's very strange if that your having the fluctuating speeds. Are there any other electrical devices that are on only when you have the speed problem? It is possible that something could be interfering with your line.
Other than that I would let our faults team have a look at your results and see what they come up with.
Chris
Re: Broadband speed been at only upload speed: 0.25mps for the alst week
07-08-2012 3:07 PM
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Many Thanks
James
Re: Broadband speed been at only upload speed: 0.25mps for the alst week
07-08-2012 4:40 PM
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If you need any help then just let me know.
Chris
Re: Broadband speed been at only upload speed: 0.25mps for the alst week
08-08-2012 6:27 PM
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james
Re: Broadband speed been at only upload speed: 0.25mps for the alst week
08-08-2012 10:48 PM
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Last week 14 meg download 1 meg upload....service disconnect last night at 23.00 came back up with 1 meg download 1 meg upload lol, been stuck at that for most of the day, once it went up to 4 meg at around 6pm but then dropped back down again.
I hope its just a small local issue.
Re: Broadband speed been at only upload speed: 0.25mps for the alst week
09-08-2012 12:24 AM
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Re: Broadband speed been at only upload speed: 0.25mps for the alst week
09-08-2012 3:31 PM
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Your ticket has been updated and is awaiting your response regarding the diagnostic questions.
@Stronghold
Your line is currently under going testing and you will has updated as soon as the this has finished.
@halster65
Our faults team are awaiting a response on your ticket to confirm when you have completed 3 speed tests.
Re: Broadband speed been at only upload speed: 0.25mps for the alst week
10-08-2012 6:21 PM
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Re: Broadband speed been at only upload speed: 0.25mps for the alst week
10-08-2012 7:28 PM
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You would normally update the ticket with your reply and send it in again.
Re: Broadband speed been at only upload speed: 0.25mps for the alst week
11-08-2012 12:07 AM
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You can view any open tickets on your account here: http://www.plus.net/help/?home=helptop
Once you've clicked this link, click on the 'View your questions' link and you should find your open Fault Ticket in which you can read and respond to.
Re: Broadband speed been at only upload speed: 0.25mps for the alst week
12-08-2012 12:14 AM
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Re: Broadband speed been at only upload speed: 0.25mps for the alst week
13-08-2012 8:25 PM
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Katie
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