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Broadband speed absolutely dire-original post 8/9/2014 resolved until now)

Posts: 17
Registered: 08-08-2014

Broadband speed absolutely dire-original post 8/9/2014 resolved until now)

My Broadband speed has reverted to the same abysmal speed as was reported as a fault last September with upload speeds being better than download speeds.
Until recently my Broadband speed has been ok with no noticeable problems. But lately over the last 2 weeks it has become unbearably slow, so I decided to check the BB speed as web pages were taking so long to load, much longer than usual. The following results speak for themselves.  
I am plugged into the main BT socket (lower facing plate unscrewed and removed plugged into the test socket). I use Devolo dLAN Power Line adapters for smart TV and in rooms other than where the router is located.
I did unplug my router this morning to reboot in an attempt to resolve before reporting as a problem.
These are the results you ask for.
Please report this as a problem and ask the Plus net engineers to reset whatever requires resetting. Thank you
Saturday 18/4/2015 time 13.18

DSL Connection
Link Information
0 days, 2:38:03
DSL Type:
ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]:
1,131 / 5,747
Data Transferred (Sent/Received) [MB/MB]:
18.84 / 107.68
Output Power (Up/Down) [dBm]:
12.6 / 0.0
Line Attenuation (Up/Down) [dB]:
27.2 / 48.0
SN Margin (Up/Down) [dB]:
5.9 / 9.8
System Vendor ID (Local/Remote):
TMMB / ----
Chipset Vendor ID (Local/Remote):
Loss of Framing (Local/Remote):
9 / 0
Loss of Signal (Local/Remote):
1 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
Error Seconds (Local/Remote):
11,860 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
42 / 490
HEC Errors (Up/Down):

1. Best Effort Test:  -provides background information.

Download  Speed
0.28 Mbps

0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.28 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.07 Mbps
2. Upstream Test:  -provides background information.

Upload Speed
0.85 Mbps

0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.85Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

Please visit the FAQ if you are unable to understand the test results.

High-speed Broadband
h2>High-speed Broadband</h2> <hr /
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
0.3 Mb
Posts: 957
Thanks: 82
Fixes: 3
Registered: 30-10-2011

Re: Broadband speed absolutely dire-original post 8/9/2014 resolved until now)

Most obvious problem is the last item on your stats - the PlusNet line speed has dropped to a level which is limiting your download speed to what you are seeing.
It should catch up on its own, but sometimes doesn't - if you are able to use the 'Live Chat' facility on the main portal they should be able to reset it for you, if you can't, ring Faults instead.
Posts: 17
Registered: 08-08-2014

Re: Broadband speed absolutely dire-original post 8/9/2014 resolved until now)

Ive just checked my line speed and it is back to a respectable and acceptable (to me) 4.71 Mbps download and 0.89Mbps upload. Thank you to who ever it was that picked this up as a fault/problem on here as I didnt report it anywhere else. Fingers crossed
Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 195
Registered: 01-01-2012

Re: Broadband speed absolutely dire-original post 8/9/2014 resolved until now)

It looks like your router had a bad day on the 17th as this is when the speed profile dropped on our end.
Glad to hear it's sorted itself out but if the issue rears its head again let us know.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team