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Broadband speed (BBS) - downloading at less than 200kbs/sec

stargazer8t6
Newbie
Posts: 4
Registered: 10-10-2017

Broadband speed (BBS) - downloading at less than 200kbs/sec

Been a customer since 2014 - no problems - had no need to look for support but now the BBS so slow I need urgent help. Nothing has been changed this end but all I get is slower and slower downloads depending on time of day. Suggests two many users of same "channel"  or what ever upstream. I hope some clever chap at plus net can live up to all the hype and jump on this please sooner rather than later. Thanks Richard

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Broadband speed (BBS) - downloading at less than 200kbs/sec

We've made some remote changes which may help.

Can you monitor the connection for the next couple of days?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
stargazer8t6
Newbie
Posts: 4
Registered: 10-10-2017

Re: Broadband speed (BBS) - downloading at less than 200kbs/sec

Wow - what a service - sure caught your eye - many thanks now 1.9Mega mega mega bits per sec now that is what i call a change. Shame I had to tell you though and that Plusnet isn't monitoring connections or am I asking for too much?

Thanks again i will indeed watch for a the next couple of days before I say it is fixed. THAN YOU FOR FAST RESPONSE amazing 2 minutes!!!

Plusnet Help Team
Plusnet Help Team
Posts: 4,160
Thanks: 865
Fixes: 212
Registered: 21-04-2017

Re: Broadband speed (BBS) - downloading at less than 200kbs/sec

Apologies for the delayed response

How's your speed now? Still looking good?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team