Broadband slow for months, keep complaining but nothing gets fixed.
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Broadband slow for months, keep complaining but nothing gets fixed.
19-10-2016 11:39 PM
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I must have complained about my slow broadband for months now and nothing is ever done about it. They made out they'd fixed something last time and said "wait ten days and it'll be working properly again" and it wasn't. I've done everything they told me to do, fitted all new equipment and it's still virtually useless at about 2mbps. What makes me even more annoyed is that they've offered no compensation for not upholding their side of the contract, and I've been paying every month for around 4 months despite it not working as it should. DO SOMETHING!!
Re: Broadband slow for months, keep complaining but nothing gets fixed.
20-10-2016 1:03 PM
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Estimates:
ADSL Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
Downstream Range(Mbps) |
Availability Date |
Left in Jumper |
|||
---|---|---|---|---|---|---|---|---|
WBC ADSL 2+ | Up to 4.5 | -- | 3 to 7 | Available | -- | -- |
Line test results:
Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 24.5 | 44.5 |
SNR Margin: | 6.0 | 7.0 |
Errored Seconds: | 0 | 8 |
HEC Errors: | 0 | |
Cell Count: | 218 | 264 |
Speed: | 848 | 7084 |
Maximum Stable Rate (KBPS): | 6816 | Fault Threshold Rate (KBPS): | 5452 |
Mean Time Between Retrains (Seconds): | 86400 | Mean Time Between Errors Upstream (Seconds): | 626 |
Indicative Line Quality: | A | Mean Time Between Errors Downstream (Seconds): | 167 |
Profile Info: | WBC 160K - 24M No delay (INP 0) 6dB Downstream, UC No delay (INP 0) 6dB Upstream (ADSL2+) |
Connection logs:
Can you run a BT Speedtest for me, ensuring you do the further diagnostics test after the first one completes. This stores the results on the supplier system and allows us to use this to report the fault.
Re: Broadband slow for months, keep complaining but nothing gets fixed.
20-10-2016 1:43 PM
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Can you confirm you are seeing slow speeds when using a wired connection to the router?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Broadband slow for months, keep complaining but nothing gets fixed.
20-10-2016 3:36 PM
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Re: Broadband slow for months, keep complaining but nothing gets fixed.
20-10-2016 3:39 PM
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Re: Broadband slow for months, keep complaining but nothing gets fixed.
20-10-2016 3:47 PM
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Did this issue happen betwen 1pm and midnight last night by any chance too?
Your completely maxing out the upload of the connection during that period. Do you backup to iCloud, Google Photos etc?
Re: Broadband slow for months, keep complaining but nothing gets fixed.
20-10-2016 4:12 PM
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Re: Broadband slow for months, keep complaining but nothing gets fixed.
20-10-2016 4:14 PM
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Re: Broadband slow for months, keep complaining but nothing gets fixed.
20-10-2016 4:20 PM
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