Broadband slow and cutting out
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Broadband slow and cutting out
08-04-2015 9:02 AM
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I have recently had an engineer out and it was fine for a while.
this seems to be a recurring problem as this will be the 5th time i have had to contact plusnet.
I have tested the line as per instructions and also listened for noise.
Re: Broadband slow and cutting out
08-04-2015 9:32 AM
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Re: Broadband slow and cutting out
08-04-2015 11:25 AM
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Re: Broadband slow and cutting out
08-04-2015 11:29 AM
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Re: Broadband slow and cutting out
08-04-2015 3:47 PM
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Quote from: Matthew I can see you have a fault raised but we aren't seeing many drops from our end here.
My connection is wireless...it seems to be the exchange throttling me everytime this happens.
its been going on for a few days now
Just to confirm do you connect over a wired or wireless connection?
Re: Broadband slow and cutting out
08-04-2015 3:49 PM
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Re: Broadband slow and cutting out
08-04-2015 4:16 PM
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Re: Broadband slow and cutting out
09-04-2015 1:24 PM
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http://community.plus.net/forum/index.php/topic,131494.msg1162891.html#msg1162891
http://community.plus.net/forum/index.php/topic,133029.msg1162590.html#msg1162590
http://community.plus.net/forum/index.php/topic,131494.msg1148449.html#msg1148449
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Broadband slow and cutting out
09-04-2015 2:29 PM
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Quote from: Matthew Is it possible for you to try a wired connection to see if thats any better?
I only use iPads and iPhone for connection and they can't be wired, I've been with you for 7 years so any chance of a free router maybe?
Would be nice ;0)
Re: Broadband slow and cutting out
09-04-2015 2:45 PM
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I'll ask the question again - did you complete the actions on the three previous threads please?
Whilst there is a suspected problem to investigate, running speed DATA speeds tests is not overly helpful (especially over WiFi* to an iPad) - please gather the information asked for in the speed issues link below. Please do a quiet line test - dial 17070 option 2 using a corded phone plugged into the master socket.
*The issues you are seeing could be solely down to WiFi channel conflict in your area. Go to the help assistant (link below) and look up WiFi trouble shooting.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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