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Broadband setup problem - help please

sambarclay
Newbie
Posts: 5
Registered: 06-01-2016

Broadband setup problem - help please

When I open my browser my screen automatically loads the Broadband Setup - Information Needed page. I then enter my email and password, click "go", and go to the "success" page. I can apparently then use the Internet; however, when I try to go to a website I am automatically rerouted to the Broadband Setup Information Needed page. This was been going of for a while. Any help would be really really appreciated!
Thanks
8 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 688
Thanks: 187
Fixes: 29
Registered: 17-10-2015

Re: Broadband setup problem - help please

For that connection it won't be the email that is required, if you enter the following it should connect itself
username: yourplusnetusername@plusdsl.net
password: your member centre password to login to our website
just replace the "yourplusnetusername" with your actual username of course, this should be included on one of the welcome emails

 Paul Tarr
 Plusnet Network Operations
sambarclay
Newbie
Posts: 5
Registered: 06-01-2016

Re: Broadband setup problem - help please

Thanks for getting back to me.
I have tried my username, as well as the broadband username - in fact they are the same. The problem is that after I am successful with the broadband setup and try to move to another page, I am automatically reverted to the initial setup page.
Plusnet Staff
Plusnet Staff
Posts: 688
Thanks: 187
Fixes: 29
Registered: 17-10-2015

Re: Broadband setup problem - help please

if you go to http://192.168.1.254 to bypass the initial setup and get into the router settings, what information does it show in there? is it showing your correct information?

 Paul Tarr
 Plusnet Network Operations
sambarclay
Newbie
Posts: 5
Registered: 06-01-2016

Re: Broadband setup problem - help please

Next to Broadband Username is has another username: tr069@plusdsl.net
sambarclay
Newbie
Posts: 5
Registered: 06-01-2016

Re: Broadband setup problem - help please

tr069 isn't my username
Plusnet Staff
Plusnet Staff
Posts: 688
Thanks: 187
Fixes: 29
Registered: 17-10-2015

Re: Broadband setup problem - help please

tr069 is our automated configuration system that will usually fill in the details for you, if you change the details in there to your account details manually that will work Smiley

 Paul Tarr
 Plusnet Network Operations
sambarclay
Newbie
Posts: 5
Registered: 06-01-2016

Re: Broadband setup problem - help please

That's worked! That's a lot for your help
Highlighted
Plusnet Staff
Plusnet Staff
Posts: 688
Thanks: 187
Fixes: 29
Registered: 17-10-2015

Re: Broadband setup problem - help please

Brilliant Smiley
Glad that's sorted, I've had a quick check our side and can see the router has popped up as online
Let us know if you need anything further

 Paul Tarr
 Plusnet Network Operations