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Broadband service outage Dunstable 04.08.2022

Brn
Newbie
Posts: 4
Thanks: 1
Registered: ‎04-08-2022

Broadband service outage Dunstable 04.08.2022

Since the morning 04.08.2022 our broadband is down, which I need for work.
The Plusnet service status page shows no faults.
However the text service check returns a "fault in your area" reply.
Anyone else experiencing the same or has information about this?
6 REPLIES 6
jab1
Legend
Posts: 17,004
Thanks: 5,445
Fixes: 253
Registered: ‎24-02-2012

Re: Broadband service outage Dunstable 04.08.2022

@Brn Put your phone number in here: https://status.zen.co.uk/broadband/ and see if you get any result. If you don't  - post back.

John
Brn
Newbie
Posts: 4
Thanks: 1
Registered: ‎04-08-2022

Re: Broadband service outage Dunstable 04.08.2022

Hi, thanks.
Returns BT82358 and BT82346 faults.
jab1
Legend
Posts: 17,004
Thanks: 5,445
Fixes: 253
Registered: ‎24-02-2012

Re: Broadband service outage Dunstable 04.08.2022

OK, so there is a local network issue. The PN service status only shows major faults - i.e. ones which affect a whole town/city, or a large part of one.

John
Brn
Newbie
Posts: 4
Thanks: 1
Registered: ‎04-08-2022

Re: Broadband service outage Dunstable 04.08.2022

How accurate are those estimates for fault fixing?
jab1
Legend
Posts: 17,004
Thanks: 5,445
Fixes: 253
Registered: ‎24-02-2012

Re: Broadband service outage Dunstable 04.08.2022

Pessimistic, in most cases, unless they find further issues.

John
Brn
Newbie
Posts: 4
Thanks: 1
Registered: ‎04-08-2022

Re: Broadband service outage Dunstable 04.08.2022

It has been fixed. Thanks for the help