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Broadband service drops out

ayrshire15
Newbie
Posts: 1
Registered: ‎30-04-2020

Broadband service drops out

Broadband service drops out multiple times during the day/evening. Plusnet Hub One | Software version 4.7.5.1.83.8.263 - very frustrating and costly

any help would be appreciated

 

many thanks

1 REPLY 1
jon47
Dabbler
Posts: 12
Thanks: 4
Registered: ‎08-12-2007

Re: Broadband service drops out

I don't think it's unique to you - our (fibre) broadband just dropped out for an hour, but it's back again now.  It was definitely something at the plusnet end, our router was logging into their gateway but not connecting after that.  I'm guessing that either someone (or some bot) has rebooted it, or the load balancing across the gateways pushed our connection onto one that worked.

 

jon