Broadband service cancelled in error

[#1]

Hi,
My Plusnet broadband service has been cancelled in error and apparently now it needs to be checked with the suppliers to get it switched back on or reprovisioned (not 100% sure why it can't just be reactivated from Plusnet's end), what can I do to get it reconnected as quickly as possible?
Thanks in advance!

[#2]

Hi there,
Sorry to see that you're not up and running yet, our provisioning team are chasing this now and we'll update you shortly.

[#3]

Hi Chris,
Thanks very much, looking forward to hearing some good news shortly 

[#4]

Hi, I understand the order has now been replaced and was told that an engineer should be able to attend  tomorrow (Wednesday the 19th) for an appointment to get the service back up and running, but haven't had any confirmation.
Please could you let me know if this is going ahead?
Many thanks

[#5]

Hi TWilson,
I'm just having a look into this for you now. I'll pop an update on Ticket: 82902791 for you as soon as I've got a confirmation of the appointment.