Broadband renewal
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- Re: Broadband renewal
Broadband renewal
06-09-2020 9:31 PM
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Hi,
I'm not sure if my renewal went through. I have had no email confirmation and in my account it is telling me this.
"An error has occurred
You can't change your products for the moment, you already have a product change in progress."
Can anyone help please.
Re: Broadband renewal
21-10-2020 2:07 PM
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I have had this problem for over a year now and still trying to get it resolved!! I was told in January 2020 that it is a known problem and will be resolved as a priority - I am still waiting!! I am very unhappy with Plusnet at the moment as I have been unable to pay my Saver Line Rental and am currently having to pay each month. Currently waiting for a reply from them for the message I sent yesterday .... I am not holding my breath!
Re: Broadband renewal
21-10-2020 4:00 PM
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Hello @stevrod77,
I have checked your account and can see you have been in touch to resolve the issue.
Thank you for your time on the phone today @Steffie558, it was really lovely speaking with you and please get back to me if you have any further problems with your account.
Re: Broadband renewal
21-10-2020 4:46 PM - edited 21-10-2020 4:52 PM
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Thank you SO much Sammy for sorting my problem. You really are a star! 🌟
Re: Broadband renewal
21-10-2020 5:01 PM
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Aww how lovely @Steffie558 I'll be sure to let Sammy know!
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